Participant

Answered

Fresco crashes after second launch

Forum|Forum|6 years ago
November 6, 2019
31 replies
11160 views

I've downloaded Fresco on my iPad, once I sign in it works normally, but if I ever close the app by swiping up and try to open it again it crashes. Has anyone else experienced this issue?

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Correct answer Rohit Guglani

Hi Everyone,

Can you try and see if the issue still persists?

Thanks,
Rohit

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S

Saswhelan

Participant

I'm having the same issue, I've tried restarting to no avail. Has anyone else been having the same trouble?

T

thomasd3963525

Participant

Same problem here!

It was working fine yesterday, but it's not working anymore.

Looks like everyone is having the same problem at the same time?

Hopefully it can be fixed soon

booboot13735037

Participant

Same here! I have been happily using Fresco for months and this morning still it worked normally. I returned to my illustration after a short lunch break and cannot launch software anymore - the black screen with logo shows up and then crashes. I have a deadline later today and I cannot really call a client and tell him the dog eat my homework.

A

aiwajhasi

Participant

Same issue for me. Brand new iPad Pro 11", and within my first hour of use the app crashed and cannot reopen. I've tried re-installing Fresco, and I've tried restarting the iPad. This occurred approximately 25 minutes ago, which seems to line up with some of the other recent comments on this thread (all within the last hour).

Sue Garibaldi

Community Manager

Hi Everyone.

My understanding is that this has been resolved and people are now able to launch Fresco again. If you haven't already tried it please try opening it again.

Sorry for the inconvenience. And thanks for your patience.

Sue.

A

André Poussière

Participant

Hello

I have the same issue, the app crash, I can't open it anymore. Is there a way to fix it ? Thanks

G

Gabbunivers

Participant

Having the same issue on my ipad pro!

C

clnicholls

Participant

Same issue here. All of a sudden its stopped working. Everytime I now try to open the app it crashes straight away and have tried multiple forced restarts and uninstall / reinstalls

A

AlexVega72

Participant

Hi you all, I was working very well but suddenly it crashes and I can't open any more. I reinstalled the app and doesn't work.

please help

Y

yuxinjoe

Participant

I'm experiencing the same issue. Suddenly stopped working 30 minutes ago. Tried restarting the iPad and reinstalling the app multiple times respectively. Didn't work. I have almost 400G storage left on my iPad.

Fresco is an integral part of my workflow. Please solve the problem swiftly.

Henri Feldhaus

Participant

I have the same Problem. I reinstalled it 4 times.

It still worked about 2 Hours ago.

Can someone help me?
🙂

P

PJR38

Participant

SAME PROBLEM HERE.

I HAVE OVER 400GB OF STORAGE; IOS IS UP TO DATE; HAVE DELETED AND REINSTALLED SEVERAL TIMES.

WORKED ONCE; THE TEST FILE I CREATED IS IN CLOUD STORAGE. AFTER THAT IT DOESN'T EVEN OPEN; JUST CRASHES WHILE ATTEMPTING TO OPEN.

HAS ANYONE SOLVED THIS? ADOBE, WILL THERE BE AN UPDATE TO THE APP?

G

gladysc45882244

Participant

My fresco was working fine earlier today and now keeps crashing every time I try to start it. I am using a university Adobe account on an iPad Pro (12.9", 3rd generation). I have 987GB available so it is not a storage issue.

M

Mancilg

Participant

Same here - my son was working on a school prject yesterday using Fresco. Today we try to use it and it closes as soon as we open it. I have rebooted the iPad - no luck. Deleted the app and reinstalled it - no luck. I have the newest iPad Pro with 512 storage.

J

Jekirschner

Participant

Hi,
I am having the same issue using my adobe school account. I have reinstalled 3 times and also lost the work I was doing when I originally had it open twice now.

J

Jekirschner

Participant

Actually the second time I had saved it in the cloud so it is still there.

L

Leanna Pham

Participant

Hi, I am also having this issue. Adobe Fresco was working perfectly fine for me just two days ago. Now the app wont even open at all. Please assist with this issue!

Sue Garibaldi

Community Manager

Hi Leanna.

I'm from the Fresco product team.

Please direct message me here (just tap on my name then Send a message) with your first and last name and the Adobe ID you're using to sign in to Fresco.

Sue.

F

fatflydesign

Participant

I am an instructor and have assigned students to use Adobe Fresco on a final project for this semester. One student is experienceing the same issues. They used it once, then it crashes each time since. iPad is up-to-date, plenty of storage. Trying to log in using school account. How can I find a solution to help the student that is working remotely?

Sue Garibaldi

Community Manager

Hi Fatfly.

I'm from the Fresco product team.

Please direct message me here (just tap on my name then Send a message) with the first and last name and the school/enterprise Adobe ID your student is using to sign in to Fresco.

Oh, and if you would also let me know if any of your other students are having this problem, it would be extremely helpful.

Sue.

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