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StevenVerbrugge
Participant
May 6, 2024
Question

Fresco crashes on launch on Windows 10 Enterprise

  • May 6, 2024
  • 1 reply
  • 703 views

Hi,

I'm unable to use Fresco (5.5.0, or older version 5.0.1 same issue) at the moment since it crashes on launch both launching out of creative cloud & seperate desktop shortcut. It launches, I get to see the start screen where you can choose a document & but before I get the chance to it just disappears.


Laptop:
Processor Intel(R) Core(TM) i7-10850H CPU @ 2.70GHz 2.71 GHz
Installed RAM 32,0 GB (31,8 GB usable)

NVIDIA Quadro T1000
System type 64-bit operating system, x64-based processor

 

All drivers updated to latest version.

 

OS:
Edition Windows 10 Enterprise
Version 22H2
Installed on ‎6/‎01/‎2021
OS build 19045.4291
Experience Windows Feature Experience Pack 1000.19056.1000.0

 

If someone could help me out find the issue? I've tried rebooting laptop, removing & re-installing fresco, updating everything I can think of...

 

Kind regards,

Steven

 

    1 reply

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    May 8, 2024

    Hello @StevenVerbrugge,

    We understand how frustrating it can be to experience crashes. Would you mind trying to update the OS(https://adobe.ly/4dw4LLG) and Fresco(https://adobe.ly/4bfjvNG) to the latest version and checking if it helps? Also, try the following steps and share your observations:

    1. Go to Creative Cloud Desktop Application

    2. Press Ctrl+Alt+R

    3. It will show a dialog to Relaunch

    4. Click Continue and wait for 2-3 minutes

    5. Launch Fresco

     

    Also, kindly reinstall the GPU drivers (Intel / NVIDIA / AMD) and set the Graphics Preference to High-Performance for Fresco (https://adobe.ly/4ahJ2Eh) and check if it helps.

     

    Additionally, check if all of your work is synced online (https://adobe.ly/4adoNrF). If yes, please try resetting Fresco (https://adobe.ly/4aZtoPf...) and share your observations.

     

    If the issue persists, kindly share the logs by following the steps shared in this help article (https://adobe.ly/4blJGSw) so we can check it with the team.

     

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

    S
    StevenVerbruggeAuthor
    Participant
    December 3, 2024

    Hi Anubhav, 

    Still no solution found. I'm on version 5.5.5 of Fresco now. 

    application error in windows event viewer:
    "
    Faulting application name: Fresco.exe, version: 5.5.5.1416, time stamp: 0x6387d353
    Faulting module name: KERNELBASE.dll, version: 10.0.19041.5131, time stamp: 0x011921da
    Exception code: 0xc0000602
    Fault offset: 0x0000000000133942
    Faulting process id: 0x38ac
    Faulting application start time: 0x01db455ebf3821b7
    Faulting application path: C:\Program Files\WindowsApps\Adobe.Fresco_5.5.5.1416_x64__pc75e8sa7ep4e\Fresco.exe
    Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
    Report Id: f7dee024-8618-4bf9-8ef8-9a9b977c0482
    Faulting package full name: Adobe.Fresco_5.5.5.1416_x64__pc75e8sa7ep4e
    Faulting package-relative application ID: App
    "

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