Fresco crashes on launch Windows 10 AMD GPU

Forum|Forum|5 years ago
November 5, 2020
3 replies
774 views

Whenever I try to launch Fresco it crashes at launch when loading documents, no errors. I have Windows 10 latest version and latest GPU drivers. As far as I know, my system meets all the requirements for Fresco.

Windows 10 Pro

Radeon 5700 XT

This topic has been closed for replies.

E

everettep47276230

Participating Frequently

Same here. I posted on a different thread about this on the same day as Kevyn (4/15/2022): https://community.adobe.com/t5/fresco-discussions/my-adobe-fresco-isn-t-opening/td-p/11277718#:~:text=Open%20Your%20Work%20which%20is,uninstall%20and%20re%2Dinstall%20Fresco.

Windows 10

AMD Ryzen 5 4600H

Radeon RX 5600

Fresco starts to open, shows "loading files" dialog box, then just closes out. All of the other CC apps I use (PS, AI, Acrobat DC) work fine.

K

Kevyn24058498zn3h

Participant

Looks like this problem is back out again. Fresco has stopped working on my Windows 10 computer (AMD Radeon 5700 XT). Was working fine up till the last update. I've tried updating my AMD driveers, but it has not solved the issue.

Erlan Rots

Known Participant

I'm having the exact same issue, I have another thread similar to this one, in fact with the same graphics card model. I'm curious if it is the same crash as what I outlined there?

Rohit Guglani

Adobe Employee

@OrangeFreeman @Erlan Rots we are aware of this issue and working with AMD team to getting it resolved. As a workaround can you move to the older graphics driver from July (20.7.2).

We will share with you when the new driver is rolled out with the fix.

Regards,

Rohit

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