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mr.pintamuro
Participant
January 21, 2024
Answered

Fresco Help

  • January 21, 2024
  • 1 reply
  • 304 views

Hi Adobe Community, I'm using Adobe Fresco on my IPad 11 with the lastest iOS, I Scanned a JPEG and it's saved on to my IPad gallery that I'm using for a reference image, but it's not appearing as a photo layer when I select it to upload on my canvass as a new layer. Please help if anyone knows some troubleshooting or anything to nagivate this bug let me know? I've also tried uninstalling the app, Thank you so much to whomever reads this. 

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Correct answer Anubhav M

Hello @mr.pintamuro,

Thanks for reaching out. Would you mind trying the suggestions shared in this help article (https://adobe.ly/3OaFU50) and checking if it helps? If the problem persists, kindly share more details, like the exact version of the OS/Fresco and a screen recording of the problem (https://adobe.ly/3u7iI0E), so we can investigate this further.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

1 reply

Anubhav M
Community Manager
Anubhav MCommunity ManagerCorrect answer
Community Manager
January 21, 2024

Hello @mr.pintamuro,

Thanks for reaching out. Would you mind trying the suggestions shared in this help article (https://adobe.ly/3OaFU50) and checking if it helps? If the problem persists, kindly share more details, like the exact version of the OS/Fresco and a screen recording of the problem (https://adobe.ly/3u7iI0E), so we can investigate this further.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

    M
    mr.pintamuroAuthor
    Participant
    January 28, 2024

    Great, 😊 thank you so much the tutorial actually helped, very informative, thank you so much ! 

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