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Fresco iPad - freezing and crashing

Community Beginner ,
Sep 18, 2023 Sep 18, 2023

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Opened up fresco today on my ipad and noticed anytime I tried to open the pixel brushes window to change a brush the app would crash. Deleted and reinstalled and it fixed that issue. But now after one stroke with a library brush the app just freezes. Tried deleting and reinstalling again, but I'm still having the issue.

 

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correct answers 2 Correct answers

Adobe Employee , Sep 19, 2023 Sep 19, 2023

Hello @Garret23153930g0vr,

 

We understand how frustrating it can be to experience crashes in Fresco, especially in the middle of work. Would you mind updating the OS and the Fresco app to the latest version and checking if it helps?

(https://support.apple.com/en-us/HT204204), (https://support.apple.com/en-us/HT202180)

 

Also, kindly check if all of your work is synced online (https://assets.adobe.com/cloud-documents). If yes, try deleting Fresco, restarting your device, and then reinstalling th

...

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Adobe Employee , Sep 29, 2023 Sep 29, 2023

Hello @Garret23153930g0vr,

 

We're sorry for the trouble. Would you mind sharing the crash report so that we can investigate this further:

  • Open iPad Settings > Privacy & Security > Analytics & Improvements > Analytics Data. You will see file names like “JetSam-2023-01-03-083327.ips” (2023-01-03 is the date in the log & 083327 is the time). Ensure you share the recent log file after the crash by looking at the timestamp.
  • Upload the file to (https://assets.adobe.com/files) or any other file-shari
...

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Community Expert ,
Sep 18, 2023 Sep 18, 2023

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



<"moved from using the community">

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Adobe Employee ,
Sep 19, 2023 Sep 19, 2023

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Hello @Garret23153930g0vr,

 

We understand how frustrating it can be to experience crashes in Fresco, especially in the middle of work. Would you mind updating the OS and the Fresco app to the latest version and checking if it helps?

(https://support.apple.com/en-us/HT204204), (https://support.apple.com/en-us/HT202180)

 

Also, kindly check if all of your work is synced online (https://assets.adobe.com/cloud-documents). If yes, try deleting Fresco, restarting your device, and then reinstalling the app to check if it helps.

 

If the issue persists, kindly share the crash report so that we can investigate this further:

  • Open iPad Settings > Privacy & Security > Analytics & Improvements > Analytics Data. You will see file names like “JetSam-2023-01-03-083327.ips” (2023-01-03 is the date in the log & 083327 is the time). Ensure you share the recent log file after the crash by looking at the timestamp.
  • Upload the file to (https://assets.adobe.com) and share a link to the file here or via DM.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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Community Beginner ,
Sep 19, 2023 Sep 19, 2023

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I'm still having the issue on iPad os 17. So I've had the issue on both 16 and 17. Reinstalling the app doesn't help either. Also, I can not upload that file to creative cloud, I get "file type not supported."

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Adobe Employee ,
Sep 29, 2023 Sep 29, 2023

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Hello @Garret23153930g0vr,

 

We're sorry for the trouble. Would you mind sharing the crash report so that we can investigate this further:

  • Open iPad Settings > Privacy & Security > Analytics & Improvements > Analytics Data. You will see file names like “JetSam-2023-01-03-083327.ips” (2023-01-03 is the date in the log & 083327 is the time). Ensure you share the recent log file after the crash by looking at the timestamp.
  • Upload the file to (https://assets.adobe.com/files) or any other file-sharing service like Google Drive/OneDrive/Dropbox, etc., and share a link to the file here or via DM.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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Community Beginner ,
Apr 17, 2024 Apr 17, 2024

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Hi, I'm trying to do this for myself because my fresco has been crashing for months and I haven't been able to use it. The link you provided does not exist when I try to upload a crash report to it.  Please advise.

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