Fresco keeps crashing when opening on Windows 11

Forum|Forum|3 years ago
July 1, 2022
2 replies
469 views

When I open fresco, sometimes I am able to open documents and work, however the majority of the time the program will freeze and then crash in the home page, and even if I get a document open it will crash, especially if I use watercolour brushes. How can I fix this?

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Rohit Guglani

Adobe Employee

Hello @Elizabeth25083593u3ut

Kindly share your Fresco version and output of dxdiag from your system. Following are the steps:

Type dxdiag in the search box
Click on dxdiag Run Command
Click Save All Information

Regards,

Rohit

_Mathéo

Participating Frequently

I have done it here + you've got the direct report file linked to it a few answers below please check

https://community.adobe.com/t5/fresco-discussions/adobe-fresco-keeps-crashing-when-i-try-to-open-anytype-of-document/m-p/14091215#M11496

Sjaani

Community Expert

Firstly check that you system fully meets the necessary system requirements. It should since you've been able to install it. If it does then I'd send a bug report, preferably through the app via App Settings > Help > Report a bug so that your device details are contained within the email. Otherwise if you can't get to that due to crashing send an email to (frescohelp at adobe dot com)

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