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Fresco New Version (Windows) Crashes Mixer Brushes

New Here ,
Apr 13, 2022 Apr 13, 2022

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When I try to use Mixer brushes, nothing happens on the canvas... then a few seconds later, Fresco crashes... only noticed this since the latest upgrade 4/12/22.

 

I am running on a Surface Pro 8, Windows 11, and 32gb of Ram..... I tried Fresco on my iPad and do NOT have the same issue.

 

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Pixel Brushes

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correct answers 1 Correct answer

Community Expert , Apr 13, 2022 Apr 13, 2022

Since this is happening on a specific device it sounds more like a bug which needs fixing. Are you able to open the app on the Surface Pro, go into the App Settings > Help > Report a bug and follow through with an email directly to the developers regarding the issue you are experiencing. If not send an email to (frescohelp at adobe dot com. Via the app is best as it forwards information about the device within the email, which can be helpful to the developers while they're looking for a solution

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Community Expert ,
Apr 13, 2022 Apr 13, 2022

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Since this is happening on a specific device it sounds more like a bug which needs fixing. Are you able to open the app on the Surface Pro, go into the App Settings > Help > Report a bug and follow through with an email directly to the developers regarding the issue you are experiencing. If not send an email to (frescohelp at adobe dot com. Via the app is best as it forwards information about the device within the email, which can be helpful to the developers while they're looking for a solution.

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