Fresco no abre los proyectos

[emmanuel_3202]

Fresco no puede abrir este documento. Ponte en contacto con soporte. 

El día de ayer estaba usando Fresco sin problemas y hoy me aparece este error. Ya lo reisntalé y no funciona.

Ayuda!

[Anubhav M]

Hello @emmanuel_3202,

I am sorry to hear about your experience. Would you mind creating a copy of the file you're having trouble with from the Cloud Documents website (https://adobe.ly/4e2z8cv) to check if it helps? Also, try saving the file as a PSD, importing it into Fresco, and sharing your observations.

Looking forward to hearing from you.

Thanks,

Anubhav

[emmanuel_3202]

Hola muchas gracias por la respuesta, 
Ningún archivo abre, tampoco un documento nuevo. No abrió al importarlo a un PSD y volverlo a abrir en Fresco no funcionó. Photoshop sí lo pudo abrir pero no puedo trabajar ahí por los pinceles. 

Gracias

[Anshul_Saini]

Thanks for checking. Would you mind sharing the problematic file from Adobe Cloud Documents? This will help us forward it to the product team for further investigation.

Thank you for your patience, and we’ll do our best to resolve this!

Best,

Anshul Saini

[emmanuel_3202]

https://photoshop.adobe.com/id/urn:aaid:sc:VA6C2:bc6db861-70e6-45b8-89a6-73bc206c838c

[Anubhav M]

Hello @emmanuel_3202,

Thanks for sharing the link. I was able to save the file as a PSD and then import it in Fresco.


Would you mind checking if all of your work is synced online (https://adobe.ly/4dWRbAW)? If yes, try deleting and reinstalling Fresco to check if it helps.

Looking forward to hearing from you.

Thanks,
Anubhav