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drewa6618761
drewa6618761
Participating Frequently
November 15, 2019
Answered

Fresco not opening any document with my Surface Book 2

  • November 15, 2019
  • 1 reply
  • 3317 views

Nothing seems to be opening for me. I have tried to uninstall and re-install this twice now and still having the same issue. 

Are there any known issues with running this on a Surface Book 2 that I am unaware of?

Attaching a screenshot of the error I am getting.

 

This topic has been closed for replies.
Correct answer Rohit Guglani

Hi Rohit,

 

Not sure what happened now... I disconnected from all wifi then reconnected and now it seems to be working! so it must have been a combo of the issue you found and a network issue with my computer.

 

Thank you for your help!


Glad it is fixed for you Drew. Thanks for your patience. 

 

Keep sharing your feedback here and vote for your feature ideas at: http://adobefresco.uservoice.com.

 

Regards,
Rohit

1 reply

Rohit Guglani
Adobe Employee
Rohit Guglani
Adobe Employee
November 18, 2019

Hello Drew,

 

Thanks for reaching out to us. We would need some logs from your system for looking into this issue further, request you to follow the steps here: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html and share the log files. 

 

Also, can you check if restarting the system and launch Fresco. Is the issue reproducible after that as well. 

 

Thanks,

Rohit

    drewa6618761
    drewa6618761Author
    Participating Frequently
    November 19, 2019

    Sorry, Here is the log file name for your records and help.

     

    AdobeLogs_20191119_054225_939-win.zip

    Rohit Guglani
    Adobe Employee
    Rohit Guglani
    Adobe Employee
    November 19, 2019

    Hello Drew,

     

    Thanks for sharing the log files. I have sent you a direct message with some steps to be performed. Request you to try that and see if things improve for you.

     

    Thanks,

    Rohit

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