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Fresco not opening on ipad pro - crashing on launch

New Here ,
Oct 26, 2020 Oct 26, 2020

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I've recently started using Fresco. I have an artwork partially finished but when I try and open Fresco, it crashes before its even launched. I don't want to delete the app in case I lose the artwork as its not in my creative cloud docs like artwork from Adobe Draw is.

 

Have tried a few of the options from similar posts but no luck so far. Have also tried Adobe support but never got put through to a tech.

 

Thanks

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Adobe Employee ,
Oct 27, 2020 Oct 27, 2020

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Hi Francest. 

 

We released an update that hopefully will resolve the crashing people have been experiencing. 

 

Please update to that version and see if you're able to launch Fresco.

 

Sue. 

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New Here ,
Oct 27, 2020 Oct 27, 2020

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Thank you Sue,

 

I checked for an update two days ago and there was none. Went back in again today and while there was no uodate to be installed, Fresco opened through the app store and is now working. 

 

Appreciate the fix after a week of the app not working. 

 

Thanks,

Fran

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Adobe Employee ,
Oct 28, 2020 Oct 28, 2020

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Fran. 

 

Auto update maybe? 

 

At any rate, I'm glad it's working now. 

 

Sue. 

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New Here ,
Oct 29, 2020 Oct 29, 2020

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Hello Sue, same problem with the lunch. So ive decided to uninstall fresco to then reinstall again. Now the problem is that im not able to download the app from the appstore in my ipad pro. (But yes in my iphone). im loving Fresco too so i hope that the problem could be fixed soon 🙂

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Adobe Employee ,
Oct 29, 2020 Oct 29, 2020

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HI Bruno. 

 

About not being able to see  the update  in the AppStore: What version of iOS are you running on your iPad Pro?

 

Sue.

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New Here ,
Oct 29, 2020 Oct 29, 2020

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at the moment 13.1.3 but now i am downloading version 14.1 (ipadpro).

thank you for your answer (I feel that with the new version it will work)

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Adobe Employee ,
Oct 29, 2020 Oct 29, 2020

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Bruno. 

 

You should be able to see it with iOS 13 so please let me know what happens after you update. 

 

Sue.

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New Here ,
Oct 29, 2020 Oct 29, 2020

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its working now ! i upgrade to 14 and then i was able to download Fresco from the appstore. thanks again Sue, Have a good one.

Bruno.

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Adobe Employee ,
Oct 29, 2020 Oct 29, 2020

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Bruno. 

 

It should work with iOS 13 so I'm not sure what was going on with that but I'm not going to complain... I'm happy you have Fresco on your iPad.

 

Sue.

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New Here ,
Nov 04, 2020 Nov 04, 2020

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My fresco was working just fine, I just upgraded my iPad Pro to vs 14.1 and now when I try to load pictures into any layer, it crashes! Can someone help please? I deleted and reinstalled the app but it did not work! Can someone fix it please?

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Engaged ,
Nov 05, 2020 Nov 05, 2020

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Hello, you have eteint and to restart your iPad suite in the updating IOS? If not, try this resolution, it worked at home.

Yves Crausaz, Suisse, retraité actif dans le monde de la photo et des arts graphiques.

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Adobe Community Professional ,
Nov 05, 2020 Nov 05, 2020

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Have you tried restarting your iPad? Also, how much storage do you have available?

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