Fresco not opening on ipad pro - crashing on launch

[francest13496793]

I've recently started using Fresco. I have an artwork partially finished but when I try and open Fresco, it crashes before its even launched. I don't want to delete the app in case I lose the artwork as its not in my creative cloud docs like artwork from Adobe Draw is.

Have tried a few of the options from similar posts but no luck so far. Have also tried Adobe support but never got put through to a tech.

Thanks

[Sue Garibaldi]

Hi Francest. 

We released an update that hopefully will resolve the crashing people have been experiencing. 

Please update to that version and see if you're able to launch Fresco.

Sue. 

[francest13496793]

Thank you Sue,

I checked for an update two days ago and there was none. Went back in again today and while there was no uodate to be installed, Fresco opened through the app store and is now working. 

Appreciate the fix after a week of the app not working. 

Thanks,

Fran

[Sue Garibaldi]

Fran. 

Auto update maybe? 

At any rate, I'm glad it's working now. 

Sue. 

[bruno98A6]

Hello Sue, same problem with the lunch. So ive decided to uninstall fresco to then reinstall again. Now the problem is that im not able to download the app from the appstore in my ipad pro. (But yes in my iphone). im loving Fresco too so i hope that the problem could be fixed soon 🙂

[Sue Garibaldi]

HI Bruno. 

About not being able to see  the update  in the AppStore: What version of iOS are you running on your iPad Pro?

Sue.

[bruno98A6]

at the moment 13.1.3 but now i am downloading version 14.1 (ipadpro).

thank you for your answer (I feel that with the new version it will work)

[Sue Garibaldi]

Bruno. 

You should be able to see it with iOS 13 so please let me know what happens after you update. 

Sue.

[bruno98A6]

its working now ! i upgrade to 14 and then i was able to download Fresco from the appstore. thanks again Sue, Have a good one.

Bruno.

[Sue Garibaldi]

Bruno. 

It should work with iOS 13 so I'm not sure what was going on with that but I'm not going to complain... I'm happy you have Fresco on your iPad.

Sue.

[Handyron]

My fresco was working just fine, I just upgraded my iPad Pro to vs 14.1 and now when I try to load pictures into any layer, it crashes! Can someone help please? I deleted and reinstalled the app but it did not work! Can someone fix it please?

[Yves-CH]

Hello, you have eteint and to restart your iPad suite in the updating IOS? If not, try this resolution, it worked at home.

[DaveJCummings]

Have you tried restarting your iPad? Also, how much storage do you have available?

[jonobajaj]

To me it is even more straight forward, the app is up to date, ipad os is up to date, but still I have never been able to open the app at all! It is even worst than Ipad photoshop.

Long live Affinity Photo and Procreate!

[Anubhav M]

Hello @jonobajaj,

I am sorry to hear about your experience. Would you mind checking and sharing the crash report so that we can investigate this further:

• Open iPad Settings > Privacy & Security > Analytics & Improvements > Analytics Data. You will see file names like “JetSam-2023-01-03-083327.ips” (2023-01-03 is the date in the log & 083327 is the time). Ensure you share the recent log file after the crash by looking at the timestamp.
• Upload the file to Dropbox/Google Drive/etc. and share a link to the file here or via DM.

 
Looking forward to hearing from you.

Thanks,

Anubhav

[jonobajaj]

There is no crash report, the app just freezes forever at the login page and when I try to open a second time, it freezes at the fresco page. I can update the ipadOS, reinstall the app, it doesn't change anything.

[Anubhav M]

Hello @jonobajaj,

Thanks for sharing the screenshots. Would you mind checking for the report under Analytics Data (Open iPad Settings > Privacy & Security > Analytics & Improvements > Analytics Data) and sharing it with us so we can check it with the team?

Looking forward to hearing from you.

Thanks,

Anubhav