Fresco Premium Not Working on iPad OS 13.2

Forum|Forum|6 years ago
October 31, 2019
5 replies
2798 views

I upgraded to the premium version of Adobe Fresco on my iPad (first 6 months free). It worked for a day or two and now isn't premium anymore. I tried "restoring purchases" which didn't work.

Now I get a message saying "We had a problem connecting to the Adobe servers. Please try again later" with the upgrade button grayed out. I have tried on multiple different internet connections, restarted my iPad, and even unsubscribed through my app store account. Nothing has worked.

iPad OS 13.2

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Correct answer Sue Garibaldi

Hello

I had a problem with Adobe Aero. The App closed down when I tried to open the app. It turned out that the app could not be downloaded on an IPad pro 1. The solution for me was easy. I had to get a new Ipad. Adobe Aero is now working.

Regards

Vidar Lien Dahl

Vidar.

Thanks for that update. It's helpful.

Sue.

Srishti Bali

Community Manager

Hi,

Thanks for reaching out. This issue has already been reported by a few other users and our Product team is looking into it. I would also request that if you could take a moment to share this feedback on our UserVoice page (https://adobefresco.uservoice.com/) and share the link here so that others can also upvote on it.

This is the best way of communicating with the Engineering and Product Management teams regarding issues and suggestions so they can be implemented in future releases.

Regards,

Srishti

V

vidar liend81310839

Participating Frequently

Hi

When i try to open adobe Aero on my iPad pro it closes down and will not open at all

Regards

Vidar Lien Dahl

W

wwj1978

Participant

Mine also can't connect to cc and lost a subscription. CC seem to work tho. Nowhere to find an information about the problem.

I

inkedwell

Participant

I'm having the same issue. Looks like I never upgraded and restoring purchases doesn't work. Error says "can't reach servers" or something like that. My Adobe account online still shows that I'm signed up for premium.