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davidnewbigging
Participant
November 11, 2019
Answered

Fresco will not open on Mobile Studio Pro 16

  • November 11, 2019
  • 2 replies
  • 2199 views

Hi Adobe Community! 

 

I am trying to run Fresco on a MSP 16. I get this error whenever I open the programme:

 

"Adobe Fresco can not run because it requires a GPU supporting D3D Feature Level 12.1"

 

I've updated all my drivers for both GPU's and have the latest Windows update. 

 

I've attached a DxDiag log file. 

 

Any help would be amazing!

 

Thanks, 

 

David

This topic has been closed for replies.
Correct answer Rohit Guglani

Hello David,

 

We are able to reproduce the problem and are fixing the same for next release. Till that time can you check if this workaround fixes the issue you are facing:

1. Open the Nvidia Control Panel Application (Right click on Desktop and it would be in the menu)

2. Select Manage 3D settings

3. Under the Global Settings>Preferred graphics processor, choose the option "Auto Select"

4. Click Apply

5. Now launch Fresco

 

Let us know if this fixes the issue for you. 

 

Thanks,

Rohit

2 replies

Rohit Guglani
Adobe Employee
Rohit GuglaniCorrect answer
Adobe Employee
November 13, 2019

Hello David,

 

We are able to reproduce the problem and are fixing the same for next release. Till that time can you check if this workaround fixes the issue you are facing:

1. Open the Nvidia Control Panel Application (Right click on Desktop and it would be in the menu)

2. Select Manage 3D settings

3. Under the Global Settings>Preferred graphics processor, choose the option "Auto Select"

4. Click Apply

5. Now launch Fresco

 

Let us know if this fixes the issue for you. 

 

Thanks,

Rohit

    D
    davidnewbiggingAuthor
    Participant
    November 13, 2019

    Hi Rohit!

     

    That did indeed fix the issue! Thank you so much!

    David

      Rohit Guglani
      Adobe Employee
      Rohit Guglani
      Adobe Employee
      November 13, 2019

      Awesome, thanks for confirmation David. 

       

      Regards,

      Rohit

      Rohit Guglani
      Adobe Employee
      Rohit Guglani
      Adobe Employee
      November 11, 2019

      Hello David,

       

      Thanks a lot for reporting this issue and sharing the dxdiag of your system. This is helpful. We are looking into this issue and will get back to you on this. 

       

      Thanks,

      Rohit

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