Participant

Answered

I can't install Adobe Fresco!

Forum|Forum|5 years ago
October 22, 2020
6 replies
14027 views

I can't install Adobe Fresco because I am getting the information that my operating system is outdated and it is from Windows 10 v.1809. Which is not possible because yesterday I updated Windows to version 20H2 (the latest version of Windows). Minimum requirement Fresco is Windows 10 version 1903 or later, so...

Can help me someone?

Correct answer Matt32429474gzjl

Thank you for your reply Anshul!

I did try using Powershell as you said but unfortunatly it did not work.

As a side note, since we didn't care to keep anything on the Surface Pro 6 we were trying to install it on, I went ahead and did a clean install of Windows 11 on the device and then Fresco installed with no problem.

Thanks for your help!

- Matt

A

aaroha_7596

Participant

The only reason that fresco isn't working for me is because I need t free up space but I have no idea how pls help me

A

aaroha_7596

Participant

I've got an error code 133 plshelp

C

Callum35576203lf7q

Participant

Thank you guys, finally installed fresco following a few of your solutions, specifically the Microsoft C++ installation and modifications.... Thank you again!!!

J

Jitka23941156v9u9

Participant

Hi, 
I have a problem with installation. 
Can you please help? Or what can I do...?
Thank you so much in advance.

Exit Code: 191
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 2 error(s), 5 warnings(s) 

FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'Assets', version:5.0.0.1331
FATAL: Error occurred in install of package (Name: Assets Version: 5.0.0.1331). Error code: '191'
ERROR: hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe failed to install UWP app with error code 1 - OS Message: C:\adobeTemp\ETR6F4F.tmp\1\frescoApp\gemini-win32-winui-app_5.0.0.1331_x64_Retail.msix#@#OS_Error_Code: 0x80073cf3#@#OS_Error_String: Windows cannot install package Adobe.Fresco_5.0.0.1331_x64__pc75e8sa7ep4e because this package depends on a framework that could not be found. Provide the framework "Microsoft.VCLibs.140.00.UWPDesktop" published by "CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US", with neutral or x64 processor architecture and minimum version 14.0.30704.0, along with this package to install. The frameworks with name "Microsoft.VCLibs.140.00.UWPDesktop" currently installed are: {Microsoft.VCLibs.140.00.UWPDesktop_14.0.27629.0_x64__8wekyb3d8bbwe}
ERROR: Failed to install UWP Appx Package with error C:\adobeTemp\ETR6F4F.tmp\1\frescoApp\gemini-win32-winui-app_5.0.0.1331_x64_Retail.msix#@#OS_Error_Code: 0x80073cf3#@#OS_Error_String: Windows cannot install package Adobe.Fresco_5.0.0.1331_x64__pc75e8sa7ep4e because this package depends on a framework that could not be found. Provide the framework "Microsoft.VCLibs.140.00.UWPDesktop" published by "CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US", with neutral or x64 processor architecture and minimum version 14.0.30704.0, along with this package to install. The frameworks with name "Microsoft.VCLibs.140.00.UWPDesktop" currently installed are: {Microsoft.VCLibs.140.00.UWPDesktop_14.0.27629.0_x64__8wekyb3d8bbwe}
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
-------------------------------------------------------------------------------------

Anshul_Saini

Community Manager

Hi @Jitka23941156v9u9 @Matt32429474gzjl,

We apologize for the inconvenience you're experiencing with installing Fresco and encountering error 191. We understand how frustrating this can be.

One thing that you can try is to open "Windows PowerShell" as an administrator from the Start menu and execute the command: "get-appxpackage *Fresco* -AllUsers | remove-appxpackage."

After this, restart your system and attempt to install Fresco from the Creative Cloud app again.

If the issue persists, please let us know, and we'll escalate the problem to Microsoft for further investigation.

Best regards,

Anshul Saini

M

Matt32429474gzjlCorrect answer

Participant

Thank you for your reply Anshul!

I did try using Powershell as you said but unfortunatly it did not work.

As a side note, since we didn't care to keep anything on the Surface Pro 6 we were trying to install it on, I went ahead and did a clean install of Windows 11 on the device and then Fresco installed with no problem.

Thanks for your help!

- Matt

F

fabio5FCB

Participant

hi, i cannot install Fresco either. System specs seem ok, don't know what the problem is. Used the mentioned tool and uploaded the spes.

M

maciejt71815971

Participant

I also cannot install Fresco, despite decent specs and up to date drivers. My adobe collected log is: AdobeLogs_20211110_035625_660-win.zip

Please help!

Anshul_Saini

Community Manager

Hi there,

Sorry about the trouble. Could you please share the downloadable link of the Adobe Log Zip folder? Also, please share the DxDiag file from your system. Steps are shared here (https://support.microsoft.com/en-us/windows/open-and-run-dxdiag-exe-dad7792c-2ad5-f6cd-5a37-bf92228d...).

This will help us troubleshoot this issue and assist you accordingly.

Thanks & Regards,

Anshul Saini

S

salwa23627337141g

Participant

Exit Code: 191
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 2 error(s), 0 warnings(s) 

FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'Assets', version:4.4.0.1188
FATAL: Error occurred in install of package (Name: Assets Version: 4.4.0.1188). Error code: '191'
ERROR: hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe failed to install UWP app with error code 1 - OS Message: C:\adobeTemp\ETR1838.tmp\1\frescoApp\gemini-win32-winui-app_4.4.0.1188_x64_Retail.msix#@#OS_Error_Code: 0x80073cf3#@#OS_Error_String: Windows cannot install package Adobe.Fresco_4.4.0.1188_x64__pc75e8sa7ep4e because this package depends on a framework that could not be found. Provide the framework "Microsoft.VCLibs.140.00.UWPDesktop" published by "CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US", with neutral or x64 processor architecture and minimum version 14.0.30704.0, along with this package to install. The frameworks with name "Microsoft.VCLibs.140.00.UWPDesktop" currently installed are: {Microsoft.VCLibs.140.00.UWPDesktop_14.0.27629.0_x64__8wekyb3d8bbwe Microsoft.VCLibs.140.00.UWPDesktop_14.0.30704.0_x86__8wekyb3d8bbwe Microsoft.VCLibs.140.00.UWPDesktop_14.0.30704.0_x64__8wekyb3d8bbwe}
ERROR: Failed to install UWP Appx Package with error C:\adobeTemp\ETR1838.tmp\1\frescoApp\gemini-win32-winui-app_4.4.0.1188_x64_Retail.msix#@#OS_Error_Code: 0x80073cf3#@#OS_Error_String: Windows cannot install package Adobe.Fresco_4.4.0.1188_x64__pc75e8sa7ep4e because this package depends on a framework that could not be found. Provide the framework "Microsoft.VCLibs.140.00.UWPDesktop" published by "CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US", with neutral or x64 processor architecture and minimum version 14.0.30704.0, along with this package to install. The frameworks with name "Microsoft.VCLibs.140.00.UWPDesktop" currently installed are: {Microsoft.VCLibs.140.00.UWPDesktop_14.0.27629.0_x64__8wekyb3d8bbwe Microsoft.VCLibs.140.00.UWPDesktop_14.0.30704.0_x86__8wekyb3d8bbwe Microsoft.VCLibs.140.00.UWPDesktop_14.0.30704.0_x64__8wekyb3d8bbwe}
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