Participant

Question

Input lag when using Surface Slim Pen 2 with Fresco 5.5.0

Forum|Forum|1 year ago
December 17, 2024
4 replies
1377 views

When using Fresco with my Surface Slim Pen 2 on my Surface Pro 9 there is a considerable delay or lag between contacting the canvas with the tip of the pen to when it actually begins drawing.

This issue does not occur when using my finger to draw on the surface.

Any suggestions on how to remedy this issue?

R

realFoobar

Participant

The issue is the same with Lenovo ThinkPad Detachable gen. 2 and Lenovo Yoga Pen.

Everything works perfectly fine with OneNote.

A

Anubhav M

Community Manager

Hello @realFoobar,

Have you tried manually reinstalling the Yoga Pen drivers and disabling Windows Ink in the settings to see if that helps?

Looking forward to hearing from you.

Anubhav

T

tom_2455

Participant

Same issue with lenovo yoga and digital pen2

R

realFoobar

Participant

The issue is the same with Lenovo ThinkPad Detachable gen. 2 and Lenovo Yoga Pen.

Everything works perfectly fine with OneNote.

R

realFoobar

Participant

sry wrong place

B

BrettGaines3

Participant

I'm having this exact problem on my Surface Pro 8. It only affects Fresco, and, like you, using my finger works fine.

Please let me know if you find a fix!

Abhishek Rao

Community Manager

Hi @jeffkhuu,

Thank you for reporting this issue. I understand how input lag can disrupt your workflow. Would you mind trying the below steps to resolve the delay with your Surface Slim Pen 2 on Fresco:

1. Check Windows Ink Settings:

- Go to Settings > Devices > Pen & Windows Ink.

- Ensure that "Let me use my pen as a mouse" is disabled.

2. Update Drivers:

- Visit the Microsoft website or use Windows Update to ensure all drivers, including Surface firmware, graphics drivers, and the Surface Pen drivers, are up-to-date.

3. Reset Pen Calibration:

- Open the Calibrate tool by searching "Calibrate" in Windows.

- Recalibrate your pen input for better accuracy and responsiveness.

4. Low battery levels on the Slim Pen 2 can cause performance delays. Make sure it’s fully charged.

5. To isolate whether the issue is Fresco-specific or Surface-specific, test your pen with another app (like OneNote or Photoshop). Let us know if the delay persists there.

If none of these steps resolve the issue, it may be a compatibility problem between Fresco and the Surface Pen drivers. Please share any additional details, such as when this issue started or whether it happens in all Fresco files.

Let me know how it goes!

Best,
Abhishek Rao

J

jeffkhuuAuthor

Participant

Hey Abhishek!

No luck unfortunately, the lag still persists in Fresco:

I have made sure that "Let me use my pen as a mouse" is disabled.
Windows Update says I am up to date
I have calibrated my screen for pen or touch input through Control Panel
And I have made sure my Surface Slim Pen 2 is fully charged

The issue has always been there, I am new user to Adobe Fresco and only downloaded yesterday.

This issue does not occur in OneNote or Photoshop, my pen works completely fine for both applications.

Any further suggestions on what I might try?

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