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Oltommykeating
Known Participant
June 29, 2022
Question

Layer Adjustments clip hue/ saturation not saving properly

  • June 29, 2022
  • 3 replies
  • 1252 views

Hi,

 I'm making an illustration of a fox Fresco for IPAD.

I need to change the hue of one grouping of layers ( the fur and shadows on fur).

I hit the group of layers I want changed and click on the appearances box. then "clip" , then " hue/saturation". I make my hue changes and it works.

Then I save it.

 I reopen it an hour later and all saved changes are there EXCEPT the hue/saturation changes. Very frustrating.  I have good wifi. Sometimes it saves correctly and sometimes it doesnt. Once it does not save correctly it permanently stops saving correctly. Anyone out there have a solution

?

 

Thanks,
Tom

This topic has been closed for replies.

3 replies

Mighty 1
Mighty 1
Participant
November 10, 2022

Having the same problems here. Every time I open my document hue/saturation is off/not on the settings I gave up. Don't have a way to fix it jet : (

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
December 3, 2022

Hi @Mighty 1,

 

We are sorry for the trouble. Would you mind sharing a screen recording demonstrating the issue? Also, please share a link to a sample document, and I will forward it to the product team for further investigation.

 

I hope to hear from you soon.

 

Thanks,

Anshul Saini

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nezriaz
Participant
September 22, 2022

did you find a solution to this? currently dealing with this and it's very frustrating.

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OltommykeatingAuthor
Known Participant
September 22, 2022
I'm sorry. It's beyond frustrating. The answer is : not really. I just made
the adjustment layers on my desktop PS , I saved it to my computer desktop
, not to creative cloud ( not consistently saving adjustment layers ) I
finished the illustrations on a wacom tablet. I sent it off to get the
client and then I cursed the Adobe gods and I'm switching to Procreate for
IPAD. Best of luck . If you figure it out please let me know. Fresco could
be a great program but it's not there yet in my opinion.
Sjaani
Community Expert
SjaaniCommunity Expert
Community Expert
June 30, 2022

I have just followed your process and tested the hue/saturation, it seemed to save for me. Granted my impatience meant I didn't wait for an hour though. The clipping adjustment also transfered from the iPad where I created across to the Desktop version.

Have you checked you have current version of app? Do you have access to a desktop version? Does it show up correctly on the different device?

Since it's not an issue I can reproduce, if you have the current version of the app and have tried the usual approaches to fix this problem I'd suggest going through the app to contact the developers, in case there's a bug in your app. Go to App Settings > Help > Report a Bug, this will open an email with your device details. You can then explain what's happening and see if they can assist or if it is a bug which needs fixing.

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OltommykeatingAuthor
Known Participant
June 30, 2022

Thank you. It's fixed for now. I updated my photoshop ( fresco update was not available) I restarted everything ( ipad and computer and programs) I also made a copy of group layers then flattened the original layer groups ( fur color and shadows). Then I applied the clip adjustment layer. It has saved properly for 24 hrs. I will try and add a clip adjustment layer to a group of layers and see if that was the problem. On a little bit of a deadline but I at least think it works on a single layer but maybe not a group of layers?.( I think it always works on the entire images(all layers)

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OltommykeatingAuthor
Known Participant
June 30, 2022

Nope. It just reverted back to pre hue saturation adjustment.I have synced the file PS on desktop and that also doesn't save the hue saturation layer properly.  I think it is a bug in the auto save /sync.  Please offer a way to disable auto sync. It is unrealistic way to illustrate multiple images . please call me . This is exhausting. 


I think the problem is I duplicated an image. ( I'm making 3 playing cards all the same size) . Then CC gets confused and keeps autosaving them and altering them? I'm religiously changing the names after making hue changes now and praying it works. I'm not gonna lie, I do not understand cretive cloud. I dont like that you can't make a copy of a file in PS and save it CC. ( you must save it to desktop?) . I have files in so many various places it hurts. I think you could do better honestly. 

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