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Louyeung448
Participant
November 4, 2022
Answered

[Licensing] Fresco launches as a Trial under the All Apps Plan

  • November 4, 2022
  • 1 reply
  • 466 views

Dear Sir / Madam,

We are a school IT techincian. We have brought Creative Cloud All Apps for K-12 - Shared Device License. Student cannot login Adobe Fresco: Painting Studio (v3.9.1) in iPad. Error message: Access denied You do not have access to this service. Contact your IT administrator to gain access. We try to login Creative Cloud first and open the Fresco. It is still not work. It the past year, student can login Fresco. I don't have ideal to solve the problem. 

Thank you!

Lou Yeung


[Renamed by Mod]

 

This topic has been closed for replies.
Correct answer Anshul_Saini

Hi @Louyeung448,

 

Thanks for reaching out. Would you mind confirming if you are getting the same error as shown in the screenshot below?

 
 

 

If yes, are you seeing an "X" in the corner to close it? After closing this message Fresco app should work as normal. If not, would you mind sharing a screenshot of what you are getting on your end?

 

Thanks,

Anshul Saini

1 reply

Anshul_Saini
Community Manager
Anshul_SainiCommunity ManagerCorrect answer
Community Manager
November 4, 2022

Hi @Louyeung448,

 

Thanks for reaching out. Would you mind confirming if you are getting the same error as shown in the screenshot below?

 
 

 

If yes, are you seeing an "X" in the corner to close it? After closing this message Fresco app should work as normal. If not, would you mind sharing a screenshot of what you are getting on your end?

 

Thanks,

Anshul Saini

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