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Myron26894876idt5
Participant
November 1, 2022
Question

[Licensing] Fresco on iPad - No access to sync storage location

  • November 1, 2022
  • 1 reply
  • 456 views

Hi, I am the Tech Coach for a MS. My students have Adobe licenses and have downloaded Fresco to their iPads, but when they go to log in, they get an error saying "This account does not ahve required access to a sunch storage location". When I log in on the same device, it works fine. 

They have all activated their Adobe licenses through Adobe.com on their laptops. We are a Microsoft365/Apple school and student files are synched to OneDrive. 

There was another recent thread that said to sign into their Adobe accounts, go to Account and Security>Sign-in and Security and deselect "select my profile", but we do not see that option.


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1 reply

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
November 4, 2022

Hi @Myron26894876idt5,

 

Thanks for reaching out. Would you mind checking a similar community post regarding the same issue (https://community.adobe.com/t5/photoshop-sketch-discussions/quot-this-account-does-not-have-required-access-to-a-sync-storage-location-quot-for-many-apps/td-p/9215927)?

 

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

 

Thanks,

Anshul Saini

M
Myron26934076nomn
Participant
November 8, 2022

Thanks, the predominant message in the other thread is that Fresco doesn't work in China (where I am located). The ENGLISH website that describes what apps/programs are available with the All-Apps license includes Fresco, while the CHINESE website omits it. I am left to assume the issue is that Fresco is screened out for us...something I wish the websites had made clear before we spent money on 200 Adobe All-App licenses....

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
November 13, 2022

Hi Myron,

 

Thanks for checking out the post. I would suggest reaching out to our Teams Supports. The team here would be able to assist you accordingly.

 

Regards,

Anshul Saini

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