Logged out and in again and lost all AF files in IPad!

New Here ,
Mar 21, 2022 Mar 21, 2022

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Hello! I have registered to an Adobe plan with an email. I had Fresco on my iPad, but logged in with a different mail. I closed session and now lost all my work. Can't find it on any of the two accounts, not even on the iPad itself. I'm using an iPad Pro 12.9" (2021). Help please! 

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Activation installation and billing , Device , Publish & export

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Adobe Community Professional ,
Mar 21, 2022 Mar 21, 2022

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Have you checked in the Creative Cloud under the original plans email?

Not just on the ipad but through the Creative Cloud Desktop app or via the browser to see if the files are still there?

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New Here ,
Mar 22, 2022 Mar 22, 2022

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Thanks for your answer Sjaani! I have already checked everywhere. I was using a free Adobe Fresco account just on my Ipad, and the problem happened when I subscribed for a plan with another account and tried to enter that new account on Fresco on my ipad: I lost all files! I really need to recover them! Thanks

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New Here ,
Mar 22, 2022 Mar 22, 2022

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Thanks for your answer Sjaani! I have already checked everywhere. I was using a free Adobe Fresco account just on my Ipad, and the problem happened when I subscribed for a plan with another account and tried to enter that new account on Fresco on my ipad: I lost all files! I really need to recover them! Thanks

 

Sorry, last reply was with the other account, the first one in which I had my designs.

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Adobe Community Professional ,
Mar 22, 2022 Mar 22, 2022

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Have you tried logging back into your first account? 

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New Here ,
Mar 22, 2022 Mar 22, 2022

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Thanks Dave for your reply. Yes, I've tried, but nothing there, neither on the ipad storage 

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