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Printlovesoph23684769yyo3
Participant
March 21, 2022
Question

Logged out and in again and lost all AF files in IPad!

  • March 21, 2022
  • 1 reply
  • 424 views

Hello! I have registered to an Adobe plan with an email. I had Fresco on my iPad, but logged in with a different mail. I closed session and now lost all my work. Can't find it on any of the two accounts, not even on the iPad itself. I'm using an iPad Pro 12.9" (2021). Help please! 

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1 reply

Sjaani
Community Expert
SjaaniCommunity Expert
Community Expert
March 22, 2022

Have you checked in the Creative Cloud under the original plans email?

Not just on the ipad but through the Creative Cloud Desktop app or via the browser to see if the files are still there?

F
florm43230550
Participant
March 22, 2022

Thanks for your answer Sjaani! I have already checked everywhere. I was using a free Adobe Fresco account just on my Ipad, and the problem happened when I subscribed for a plan with another account and tried to enter that new account on Fresco on my ipad: I lost all files! I really need to recover them! Thanks

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