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Ilaria5E19
Participant
August 24, 2022
Question

Lost all library brushes in Fresco

  • August 24, 2022
  • 2 replies
  • 762 views

Hello there,
I've open Fresco today and I've lost all my library brushes 😞 And of course now neither all my favourite brushes are visible. How can I do? I have already tried with changing permission as explained here https://helpx.adobe.com/it/fresco/kb/imported-pixel-brushes-access-issue.html but it didn't solve it. Thank you in advance!

This topic has been closed for replies.

2 replies

R
rachelrillus
Participating Frequently
July 28, 2023

What this person is describing happened to me yesterday. I did not import any brushes; instead, I used the (apparently new) feature directly in fresco, where I can not only favorite my brushes, but from now on, add them one by one with all of their specifications to libraries I create. I was very excited to see this feature yesterday. I spent a good amount of time, creating, saving, and organizing brushes in libraries. I open fresco today and it is all gone. None of the libraries I created, nor the brushes I created within the libraries. So pumped to see that fresco finally got some love and some updates, but do they even work...? Sigh. 

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
August 30, 2023

Hello @rachelrillus,

 

I apologize for the frustration you're experiencing with Fresco's new library feature & delayed response. It's disappointing to hear that the libraries and brushes you created seem to have disappeared after you had spent time organizing and creating them.

 

Regarding your concern, it's important to note that Adobe Fresco synchronizes data, including libraries and brushes, through the Adobe Creative Cloud. However, sometimes sync issues can occur due to various factors, including network connectivity or account synchronization.

 

Before we proceed, please ensure that you're signed in to Adobe Fresco using the same Adobe ID & using the same login method that you used to create the libraries and brushes. If you're using different Adobe IDs or login methods, the data might not be visible. I see you usually log in using Gmail at the time of signing in.

 

Also, please check the file in which you initially added the brushes and check if the brushes show up there.

 

Please check and let us know.

 

Best,

Anshul Saini

I
Ilaria5E19Author
Participant
August 25, 2022

I solved the issue by downloading again all libraries from the adobe sets in Fresco. Automatically, it charges the brushes I had before selected as favourite and put them in the fav folder.

Have a nice day!

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
August 25, 2022

Hello Ilaria5E19,

 

Glad to hear that you were able to solve the problem. Feel free to reach out if you need further assistance in the future. We'd be happy to help.

 

Thanks,

Anubhav

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