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Jenny22670124jsr5
Participant
January 15, 2022
Answered

Lost project files from Sketch being discontinued

  • January 15, 2022
  • 4 replies
  • 4748 views

I hadn't logged onto my Adobe sketch app for some time and found that it was discontinued but that my files would be available on the Fresco app. I found many of the files but there were several projects missing. I looked on my iPad files and iCloud but am unsure if they are just lost forever. 

    This topic has been closed for replies.
    Correct answer Anshul_Saini

    Hi @emilyw37456819 @HowieHowieHowie @Jenny22670124jsr5,

     

    Sorry to hear about that. Please check if you are able to locate your files on this website (https://adobe.ly/3eoSI3p). If yes, I would suggest you check out this video (https://bit.ly/3qfAz0Q). In this video, there are four methods to save your artwork, the first method will not work now, but you may try the rest three methods.

     

    If you are still unable to locate/ recover your files, then send me a DM. To send a DM, click my picture and use the message button.

     

    Thanks for the assist @Warren Heaton10841144 & @Nancy OShea. 

     

    Regards,

    Anshul Saini

    4 replies

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity ManagerCorrect answer
    Community Manager
    January 22, 2022

    Hi @emilyw37456819 @HowieHowieHowie @Jenny22670124jsr5,

     

    Sorry to hear about that. Please check if you are able to locate your files on this website (https://adobe.ly/3eoSI3p). If yes, I would suggest you check out this video (https://bit.ly/3qfAz0Q). In this video, there are four methods to save your artwork, the first method will not work now, but you may try the rest three methods.

     

    If you are still unable to locate/ recover your files, then send me a DM. To send a DM, click my picture and use the message button.

     

    Thanks for the assist @Warren Heaton10841144 & @Nancy OShea. 

     

    Regards,

    Anshul Saini

      K
      Khail Reyes
      Participant
      May 18, 2022

       

      I just recently migrated to Fresco from Adobe Sketch. I updated my Adobe Sketch App but upon opening it, it automatically asked me to migrate to Fresco. I don't have a problem with it but my frustration is my sketch files were not retrieved. All I saw in my Fresco App are four (4) old Sketch files only, not the latest files and. I wish that you could help me with this serious issues as all of my artworks from 2020 to date were in Adobe Sketch. This is very important to me as I am also using Adobe Sketch for a small business.

       

      Mikhail

      Srishti Bali
      Community Manager
      Srishti BaliCommunity Manager
      Community Manager
      May 19, 2022

      Hi Mikhail,

       

      I am sorry about the inconvenience caused. Could you please check if you see your files here: https://assets.adobe.com/mobilecreations 

       

      Regards,

      Srishti

      E
      emilyw37456819
      Participant
      January 18, 2022

      Same thing happened to me. Only 7 files are in this new program and hundreds are now lost. This is my career. I hadn't so many work in progress files that I need. I called Adobe help and they said they didn't know and to ask my question online. 

        Nancy OShea
        Community Expert
        Nancy OSheaCommunity Expert
        Community Expert
        January 18, 2022

        Unfortunately, I don't have much experience with Sketch or Fresco.  Perhaps Adobe Employee @Srishti Bali can shed more light on this.

         

         

         

         

        Nancy O'Shea— Product User & Community Expert
          T
          Todd226740729gqb
          Participant
          January 16, 2022

          Same here.  I am super confused.  Aren't my files on my iPad ( personal iCloud ). I lost hundreds of sketch and notes etc. this is rediculous. 

          so are they saying if I didn't sync to cc everything is gone??

            H
            HowieHowieHowie
            Participant
            January 18, 2022

            I have tried to import, and convert to fresco, but with about a third of cloud usage, It won't give me access to my school notes

            apple has no clue, and adobe keeps yanking chains

              Nancy OShea
              Community Expert
              Nancy OSheaCommunity Expert
              Community Expert
              January 15, 2022

              [Moderator moved from Creative Cloud Express (formerly called Spark) to Fresco.]

              Apple iCloud is NOT the same as Adobe Creative Cloud.

              Did you check your Creative Cloud storage?


              Creative Cloud Assets https://assets.adobe.com
              - Synced files
              - Cloud documents
              - Deleted files

              Lightroom https://lightroom.adobe.com
              - Photos
              - Albums
              - Edited files
              - Imported files
              - Deleted files

              Document Cloud https://documentcloud.adobe.com
              - All documents
              - Starred files
              - Shared files

              Adobe Creative Cloud Express (formerly called Spark) https://spark.adobe.com
              - Projects
              - Brand files
              - Graphics
              - Web pages
              - Videos

              Nancy O'Shea— Product User & Community Expert
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