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D
dylans38581235
Participant
January 22, 2022
Question

My Adobe Fresco app closes after a minute of being opened

  • January 22, 2022
  • 1 reply
  • 518 views

Dear support,

Every time that I open my Adobe Fresco app it crashes.

It started to slow down around two weeks ago and began lagging. On occasion it would just close the app.

Now it consistently closes the app after running for a couple minutes. During the two minutes that it is operating I experience significant lag.

Here are some of the details:

- Operating on Ipad Pro 2nd Gen 11 inch on software 14.8

- My adobe creative cloud shows it is full (I do not have a paid monthly subscription)

- My sync to cloud option is turned off

-  Ipad capacity available 131.16 / 512 GB

Please let me know how to fix this issue.

    This topic has been closed for replies.

    1 reply

    Sjaani
    Community Expert
    SjaaniCommunity Expert
    Community Expert
    January 24, 2022

    To contact Support directly send an email to (frescohelp at adobe dot com)

    Include as much of the below information as you can.

    App Version: 

    OS Version: 

    Device Model: 

    Available Memory: 

    Total Memory: 

    Free Disc Space: 

    Total Disc Space: 

    GPU Name: 

    GPU Driver Version:

    The above would be included if you were able to send a message via the app.

    К
    Катерина22803576t46o
    Participant
    January 24, 2022

    Hello! I have the same problem. The application shuts down itself 10-30 seconds after opening. I have sent a bug report many times since January 22, 2022.
    I have a paid subscription to Fresco enabled . I don't have Creative Cloud on my computer.

    App Version: 3.2.3.3.2.3.1351 (64-bit)

    OS Version: 14.6

    Device Model: IPad 6 (iPad7,5)

    Available Memory: 1615 MB

    Total Memory: 1980 MB

    Free Disc Space: 5637 MB

    Total Disc Space: 30511 MB

    *

    К
    Катерина22803576t46o
    Participant
    January 25, 2022

    That was only a couple of days ago, give the development team time to view your email, research the problem. Which could mean trying to recreate the issue you have reported. Then they'll need time to work out a solution. Repeated messages, might be slowing down the response rather than speeding it up for you.


    Thanks for the answer. I'm sorry. When I send an error report from the application, there is no notification whether the email has arrived. I'm not sure if the letters got through. And there is no certainty that my problem will really be dealt with. I can't work on drawing an order for the 4th day already. My Fresco application is registered by mail vladimir_vinokurtcev@icloud.com

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