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cassiealaina
cassiealaina
Participant
March 3, 2020
Answered

My computer died and I lost all my previously saved data and it saved only my recent actions over it

  • March 3, 2020
  • 2 replies
  • 2370 views

My computer died in the middle of working on a piece. When I got everything started back up, my background and line work and some of my color layers were gone. These layers had all previously been saved. When fresco attempted to "recover" my file all of that was gone and only like 5 of my most recent layers were there that had not been previously saved. I've looked in the cloud archive and the only version on my file that is there is the one thats messed up. This has happened to me twice now (once on a previous piece). I don't understand why all of the stuff I actively saved is gone and everything that I didn't save at all is here. Is there a way for me to access a different version of the file? Like the save before this one? I don't mind losing progress I didn't save, I do mind losing progress that I did save multiple times.

    This topic has been closed for replies.
    Correct answer cassiealaina

    The help desk got back to me and there is a way to revert to previous versions of save files in case anyone else runs into this issue. Here's how they told me to do that:

    here is a version history on https://assets.adobe.com/cloud-documents. Here's how to access that:
    Sign in to the page with your Adobe ID, then tap on the drawing.
    Tap on the clock icon on the right side of the screen.
    That will launch a version history with dates/times.
    Tap on any date/time that was previous to you having trouble with the document.
    If you find a prior version that you you want to save, tap the ellipsis icon (...) and choose Revert to this version.
    Once you refresh the page, that document will revert to that previous version.

     

    2 replies

    cassiealaina
    cassiealainaAuthorCorrect answer
    Participant
    March 3, 2020

    The help desk got back to me and there is a way to revert to previous versions of save files in case anyone else runs into this issue. Here's how they told me to do that:

    here is a version history on https://assets.adobe.com/cloud-documents. Here's how to access that:
    Sign in to the page with your Adobe ID, then tap on the drawing.
    Tap on the clock icon on the right side of the screen.
    That will launch a version history with dates/times.
    Tap on any date/time that was previous to you having trouble with the document.
    If you find a prior version that you you want to save, tap the ellipsis icon (...) and choose Revert to this version.
    Once you refresh the page, that document will revert to that previous version.

     

    A
    Adobe Employee
    anurags39502291
    Adobe Employee
    March 3, 2020

    Hi cassiealaina,
    Thanks for reach out. Kindly please help us in providing information for us to look into the issue:
    1)Actual steps which lead to this data loss like type of brushes used, document size.
    2)How were you saving data previously(By closing the app or by pressing home button)?
    3)When your system died(ran out of battery or some other reason?), were you editing the layer on which you had previously saved data or you were working on different layer?

      cassiealaina
      cassiealainaAuthor
      Participant
      March 3, 2020
      I was coloring using the “hard round variable” brush. The document is
      1080x1350 px. Nothing out of normal or very taxing. My computer just ran
      out of battery.

      I had previously saved both ways at various points. The last save was most
      likely from closing the app.

      I had been working on a new layer that is one that got “recovered.” I had
      not previously saved with that layer existing.
      Essentially everything that was “recovered” was the the layers that had
      never been saved. Actively by me by either method.
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