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New version of Fresco doesn't work on Windows

New Here ,
Jun 08, 2023 Jun 08, 2023

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I had Fresco version 4.3 on my computer (Windows 10 and wacom) for a while and it worked fine. I updated it 4.6 and 4.61 (tried both) and now most of the functions does not work. for example, I can't change the brush, its color, or flow.
How can I go back to version 4.3?

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correct answers 1 Correct answer

Adobe Employee , Jun 23, 2023 Jun 23, 2023

Hello @shlomit29007093npwi,

 

Thank you for your patience. Our team has recently released a newer version of Fresco 4.7 that may help solve the issues you're experiencing. Could you please try updating to the latest version and let us know if it improves your situation?

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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Adobe Employee ,
Jun 14, 2023 Jun 14, 2023

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Hello @shlomit29007093npwi,

 

We understand how frustrating it can be to experience crashes in Fresco. Our team is aware of the trouble and is working to fix these problems in a future release. In the meantime, would you mind trying to install an older version of Fresco v4.0 (https://ccmdls.adobe.com/AdobeESD/FRSC/4.0.0/win64/65329b20-2fb0-4131-a587-6df11b7f46e4/Adobe_Fresco...) and checking if it helps?

 

Also, kindly share the logs by following the steps shared in this help article (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html), so we can check it with the team.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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New Here ,
Jun 15, 2023 Jun 15, 2023

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thank you

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Adobe Employee ,
Jun 23, 2023 Jun 23, 2023

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Hello @shlomit29007093npwi,

 

Thank you for your patience. Our team has recently released a newer version of Fresco 4.7 that may help solve the issues you're experiencing. Could you please try updating to the latest version and let us know if it improves your situation?

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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New Here ,
Jun 30, 2023 Jun 30, 2023

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thank you for the notification. i will check it.

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