No pressure sensitivity on wacom intuos pro

New Here ,
Oct 25, 2021 Oct 25, 2021

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Hi all,
the pressure sensitivity of my wacom intuos pro works perfectly well on all adobe CC programms except on Adobe Fresco. In the settings I find  the options for adjusting the pressure sensitivity, but no matter how I choose them, there is no change in the stroke that I can draw in the little test field. Unsurprisingly, the pressure I put on my pen has no effect on the stroke, whatever brush I use in a document.  Also tilting  shows no effects on the brushstrokes. I did play aroundwith the brush settings a lot, so far unsuccessfully.  


Is there any known procedure to get the pen sensitivity working with the intuos pro or did I just overlook an option to activate it in Adobe Fresco? 

 

Any of your help would be greatly appreceated!

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Adobe Employee ,
Oct 27, 2021 Oct 27, 2021

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Hi there,

 

Sorry about the trouble. We are unable to replicate the issue. We checked on Windows 11 with Wacom Intuos Pro, and the stylus pen pressure is working. I would request you to share a few more details like:

  • OS, its build no. and version of Fresco.
  • Please check the app settings under Stylus pressure "Test area" with the default settings (reset if changed). The stronger the pressure you apply, does the stroke get thinner?
  • Is this happening with a specific brush or all?
  • Does reinstalling the Wacom tablet driver or Fresco help resolve the issue?

 

Also, have you tried the Wacom troubleshooting steps for pen pressure (https://support.wacom.com/hc/en-us/articles/1500006343962-Why-is-my-pen-pressure-not-working-)?

 

We are here to help. We just need more information.

 

Regards,

Anshul Saini

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New Here ,
Oct 28, 2021 Oct 28, 2021

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Hello Anshul Saini,

Thank you for your reply!

 

The operating system is Windows 10 (Edition Windows 10 Pro | Version 20H2 | Systembuild 19042.1288).

The tablet is a Wacom Intuos Pro M (Model: PTH-651 | Version 1.0.0209)

After yesterday´s update I am running Fresco 3.0.1. But the problem is still here and it occured from the first version on.

 

A change in the settings as well as a reset of the Stylus pressure-settings does not show any effect in the test area. I can only produce a constant stroke, no change in thickness whatsoever. 

 

This is not dedicated to a specific brush, there is no pressure-response on any of the brushes in Fresco.

 

As of today no reinstallations or resets of Fresco or the Wacom drivers have made the difference.

 

The pen pressure is working fine in Photoshop, Ilustrator and all other applications where supported. Sadly, just Fresco somehow is refusing to cooperate properly.

 

Thanks again for your efforts!

Best regards, Jörg.

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Adobe Employee ,
Oct 28, 2021 Oct 28, 2021

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Hello Jörg,

 

Thanks for the additional details. Will it be possible for you to share a video with us, we are not seeing any issues on Fresco side and it should work same as it's working in Photoshop & Illustrator. 

Also, can you check on Wacom Desktop Center if there are any new drivers which need to be installed? We tried on Wacom driver version 6.3.44-3. 

 

Thanks for your support,

 

Rohit

 

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New Here ,
Oct 28, 2021 Oct 28, 2021

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Hello Rohit,

 

Thanks again for your reply! The wacom driver version here is the same as your's, no updates available. I have attached a video of what is (not) happening... 
Best regards,

Jörg.

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Adobe Employee ,
Oct 28, 2021 Oct 28, 2021

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Thanks for the video Jörg. We are always having the pressure sensitivity with Wacom Stylus and only when we draw using Mouse/Finger we get the experience which you are getting in the video. 

 

With mouse/finger drawing we have constant pressure/velocity for strokes. The pointer in the video is normal mouse pointer, can you confirm if the device is in Tablet usage mode? 

 

Thanks,

Rohit

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New Here ,
Nov 17, 2021 Nov 17, 2021

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LATEST
I had the same problem but now, it works. 111.png 

 

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