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[Performance] An Error has occurred on launch

New Here ,
Dec 25, 2022 Dec 25, 2022

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Hi,

 I just wondering why always getting error as below pict when start Fresco.

I installed it, every time I open it and error appear.

I have tried uninstall and re-install, tried sign out and sign in adobe creative cloude

Lulut27699997kd41_0-1671977383797.png

 

 

Thanks

 

Lulut


[Renamed by Mod]

TOPICS
Activation installation and billing , Performance

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Community Expert ,
Dec 27, 2022 Dec 27, 2022

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You know you'll find me crazy 😁, but check that your billing information are correct (right debit/credit card, with the right numbers, and most importantly with a valid expiry date). I had the problem a while ago, and it was my debit card that has expired without me realising.

If that's the case, correct it, then log out and log-in again...

If all fails, try to contact Adobe customer service (quickest way is to open your CC app and go to your Adobe account from there)

Imaginerie_0-1672137925182.png

 

and look for the speech bubble at the bottom left of the page, and type your problem there. You'll get a virtual assistant at first, but then you can ask to speak to a real person...

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New Here ,
Dec 27, 2022 Dec 27, 2022

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Thanks a lot mate !

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