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Slim Pen 2 Lag... BUT, zero lag with finger

Community Beginner ,
Apr 14, 2024 Apr 14, 2024

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I just purchased a Surface Pro 9. There is a TON of lag while using the Slim Pen 2, but no lag if i just use my finger. The pen functions with Photoshop perfectly... It only lags in Fresco. I have smoothing turned off, and have tried different brushes. I have also re-installed Fresco twice. Am i missing something?

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Device , How-to , Performance , Pixel Brushes , Vector Brushes

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correct answers 1 Correct answer

New Here , Apr 15, 2024 Apr 15, 2024

I've been experiencing this issue for the past few days. I just rolled back to the last version and no issues so far. Pen works fine now.

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Adobe Employee ,
Apr 15, 2024 Apr 15, 2024

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Hello @defaultnz1te5kosfh5,

Sorry to hear about your experience. Would you mind trying the suggestions shared in this help article (https://adobe.ly/4azOSSF) and checking if it helps?

Looking forward to hearing from you.

 

Thanks,

Anubhav

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New Here ,
Apr 15, 2024 Apr 15, 2024

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I believe this issue is not hardware-related because I experience the same problem with my Asus Pen 2 on my Vivobook Slate. The pen works smoothly in other applications, but in Fresco specifically, there is a noticeable delay between the pen input and the strokes being displayed, even though the stroke input itself is not missed.

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Community Beginner ,
Apr 15, 2024 Apr 15, 2024

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The video you posted is EXACTLY what I am experiencing!

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Community Beginner ,
Apr 15, 2024 Apr 15, 2024

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I tried all of the suggestions in the help article... The issue isn't resolved.

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Community Beginner ,
Apr 16, 2024 Apr 16, 2024

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Rolling back to a previous version of Fresco worked! (as user @Aubrey32299645ntri  suggested)

 

I've been using Adobe products for over 20 years... However, this is my first time using their products on a tablet, and my first time using Fresco.

 

Shame on you Adobe Support. It would have been nice if you offered this solution FIRST instead of blaming my hardware and/or user error... Especially since you are likely aware that this issue exists. Gaslighting dedicated users is silly and unproductive... I'm dissapointed.

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New Here ,
Apr 15, 2024 Apr 15, 2024

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I've been experiencing this issue for the past few days. I just rolled back to the last version and no issues so far. Pen works fine now.

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Community Beginner ,
Apr 16, 2024 Apr 16, 2024

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THANK YOU! Rolling back to the previous version of Fresco worked!

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New Here ,
Apr 17, 2024 Apr 17, 2024

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Glad it worked! Buckle up with fresco. It honestly is not a good app. I've been using it on surface devices since it came out. Freezing, lagging or losing touch sensitivity on my surface pro 9. But it still has everything i want so I prevail. 😒 

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Community Beginner ,
Apr 17, 2024 Apr 17, 2024

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Good to know, I'll set my expectations appropriately. Thanks again for the info!

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New Here ,
Apr 21, 2024 Apr 21, 2024

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Hey, i can't roll back the Previous Version, & a didn't found a tutorial? can you tell me how u did it?

i would really appreciate.

🙂

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Community Beginner ,
Apr 21, 2024 Apr 21, 2024

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If you open Creative Cloud and navigate to your installed apps, click the 3 dots beside Fresco... select "other versions" to view/download the available previous version.

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Community Beginner ,
May 03, 2024 May 03, 2024

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I cannot install previous versions. There is no such thing as "other versions" when click on three dots.

 

Not sure if its because i'm using free version. Stuck at version 5.5 and there is no link on adobe site for previous versions. Shame on Adobe.

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New Here ,
May 03, 2024 May 03, 2024

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I have the same question too, unable to download an earlier version so I can use the pen without the one second delay

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