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ankez47221887
Participant
November 1, 2023
Question

strange fragments after vector drawing export

  • November 1, 2023
  • 2 replies
  • 1399 views

Hello,

I created a vector drawing in Adobe Fresco and having an issue with my vector export. The drawing appears nice and clean within the app, as well as when exported as a JPG or PNG. However, when exporting as a PDF, strange fragments appear that are not visible in the application or the preview app. These fragments only become apparent when I open the drawing in Acrobat Reader or Adobe Illustrator. It seems to be related to the alpha channel, but I'm uncertain. It's quite frustrating.

  (drawing in Fresco app)

(strange fragments around the head and beside the legs in the PDF export)

 

Does anyone have a solution or know what to do?

 

Any help would be greatly appreciated!

This topic has been closed for replies.

2 replies

bridget_3975
bridget_3975
Known Participant
October 8, 2024

That happened to me too 

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
October 9, 2024

Hello @bridget_3975,

I'm sorry to hear about your experience. Would you mind sharing a link to the Fresco cloud document (https://adobe.ly/3XXJ7ZY) and the PDF file so I can check it with the team?

Note: When sharing the cloud document, please make the link public and enable the option to save a copy. To share the PDF file, please upload it to a file-sharing service like Google Drive or Dropbox and share a public link here.

Looking forward to hearing from you.

 

Anubhav

bridget_3975
bridget_3975
Known Participant
October 16, 2024

Umm sorry can't school iPad stuff it's weird I just deleted the thing and redid it 

 

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
December 13, 2023

Hi @ankez47221887,

 

Thank you for reaching out, and I'm sorry to hear about the issue you're facing with strange fragments in your PDF export from Adobe Fresco.

To help us better understand and address the problem, could you please check the following:

  • Hidden Layers: Ensure that there are no hidden layers in your vector drawing. Hidden layers may not be visible within the app or during the preview, but they can affect the export. If there are hidden layers, try hiding them before exporting the PDF.

  • Exporting the Fresco Original File: If the issue persists, could you share the original Adobe Fresco file with us? This will enable us to investigate the problem more thoroughly.

    To share the file, please follow these steps:

    • Ensure "Anyone with the link can view" & "Save a copy is selected."
    • Copy the file link and share it here or via DM with me

 

Once we have the additional information, we'll escalate the matter to our product team for further analysis. Your cooperation is greatly appreciated, and we're here to assist you in resolving this issue.

 

Best regards,

Anshul Saini

eyedrops020
eyedrops020
Participating Frequently
September 12, 2024

Hi,

I'm having the same issue. The PDF and drawings looks fine until you print it out. What was the solution to this issue?
Also addressing another issue. Sometimes when I export to PDF the bottoms layers shows on top by a dotted line or outline.
Thank you for your support.


Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
September 13, 2024

Hello @eyedrops020,

I am sorry to hear about your experience. Would you mind sharing some more details, like the OS/Fresco version, screenshots of the export settings used, and a photo/scan of the printout, so we can better assist you?

Looking forward to hearing from you.

 

Thanks,

Anubhav

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