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defaultsanrl9qwxegf
Participant
April 15, 2021
Question

Stuck on "Loading Documents"

  • April 15, 2021
  • 1 reply
  • 4194 views

Using a school account, I downloaded Fresco. However, I've been stuck on this opening screen:

I've tried uninstalling and reinstalling and logging out and back in. I've seen other people with this question go unsolved. The only "answer" I've seen was to buy the full version, which I'm assuming I have since the Creative Cloud app lists Fresco under "Free with your Membership". Any help would be appreciated.

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    1 reply

    F
    Froggo
    Participant
    April 20, 2021

    I have had a similar issue where it would say "loading" for a little bit, and then crash. Heres what I did to fix it:

     

    1. Updated to the latest graphics driver (See https://helpx.adobe.com/fresco/system-requirements/2021.html#graphics-driver for more information on how to do that)

    2. Logged out of the CC desktop app

    3. Logged back in

    4. Uninstalled Fresco

    5. Reinstalled 

    6. Waited a bit

    7. Opened Fresco and it was just fine

     

    I know this isn't quite the situation you were describing, but maybe this helps. Maybe you could try refreshing the Creative Cloud desktop app by pressing Ctrl+Alt+R and confirming the dialog box that pops up.

     

    As for "free with your membership," this application is a "Freemium." This means that it has free functionality, but has added features when paid for with the single-app or all-apps subscription. (I have been using it for free for several months now and have only seen a few things that require a subscription, namely adding more brushes and fonts.)

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