Support listed for HP Spectre x360 15 2020 model, yet CC says its not compatible

Forum|Forum|5 years ago
July 8, 2020
1 reply
1605 views

I recently purchesed a 2020 Spectre x360 15" with the model eb000. This is listed as being compatible on Adobe's website, yet I cannot download the program from the creative cloud app. Is there anyone else with this laptop that has managed to run Fresco? If my laptop isnt actually compatible, why have it on the list of compatible hardware?

Device

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Sue Garibaldi

Inspiring

Hi Jeremy.

Your device is supported.

What error message are you seeing when you try to install Fresco from the CC Desktop App.

Sue.

A

Anonymous

Hi,

I have the same computer but for some reason I can't use the program with out my computer crushing after a few minutes of use!
It suppoused to be compatible but I don't know what's the problem is, I would appreciate any guidence you can provide

R

Rosemary5E19

Participant

I just bought this computer as well and facebook and fresco keep crashing on me. At first I thought it was just when I tried using the stylus, but it's crashing when I don't use the stylus. Tried uninstalling a few times and it's still crashing

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