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Raquel352273555elx
Participant
February 3, 2024
Question

Tela piscando

  • February 3, 2024
  • 2 replies
  • 298 views

Quando estou ilustrando no Fresco, minha tela fica dando umas piscadinhas o tempo todo. O que faço para resolver?

 

This topic has been closed for replies.

2 replies

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
February 4, 2024

Hello @Raquel352273555elx,

 

Sorry to hear about your experience. Would you mind trying to update the OS (https://support.microsoft.com/en-us/windows/update-windows-3c5ae7fc-9fb6-9af1-1984-b5e0412c556a) and the Fresco app (https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html) to the latest version and checking if it helps?

Also, try performing a clean reinstallation of the GPU drivers (Intel / NVIDIA / AMD) and setting the Graphics Preference to High-Performance for Fresco (https://www.amd.com/en/support/kb/faq/gpu-110) and share your observations.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

R
Raquel352273555elxAuthor
Participant
February 4, 2024

Já fiz tudo isso antes mesmo de fazer a pergunta aqui, mas nada funcionou. Tem alguma outra solução?

 

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
February 16, 2024

I'm sorry to hear that you're still experiencing the flashing screen issue despite trying those troubleshooting steps, @Raquel352273555elx. It sounds like you've been proactive in trying to resolve the issue.

To further investigate and assist you better, could you please share a screen recording of the problem? Seeing the issue in action could provide valuable insight into what might be causing it.

Additionally, if you're using an external monitor with your Windows 10 setup, could you provide details about its specifications?

As a further troubleshooting step, I recommend booting your system in safe mode and then launching Fresco to see if the flashing persists. Booting in safe mode ensures that only essential system components are loaded, which can help determine if the issue is caused by conflicting software or drivers.

Thank you for your cooperation, and I look forward to assisting you further.

Best regards,

Anshul

R
Raquel352273555elxAuthor
Participant
February 3, 2024

Para quem perguntar, eu uso o Fresco no Windows 10

 

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