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Terrance317421888itc
Participant
August 18, 2023
Question

The app is crashing frequently.

  • August 18, 2023
  • 1 reply
  • 150 views

The app is crashing at the most unexpected moments. For example, I was using the app because I need to complete an art assigned by my art teacher. In the middle of my drawing, the app suddenly crashes. This is the second time this has happened. Why is this happening? None of my other apps crash. Is it my iPad's problem or the app's problem? Please fix this issue as soon as possible. This crashing issue is getting more and more frustrating.

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1 reply

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
August 18, 2023

Hello @Terrance317421888itc 

 

We understand how frustrating it can be to experience crashes in Fresco, especially in the middle of work. Would you mind updating the OS and the Fresco app to the latest version and checking if it helps?

(https://support.apple.com/en-us/HT204204), (https://support.apple.com/en-us/HT202180)

 

Also, kindly check if all of your work is synced online (https://assets.adobe.com/cloud-documents). If yes, try deleting Fresco, restarting your device, and then reinstalling the app to check if it helps.

 

If the issue persists, kindly share the crash report so that we can investigate this further:

  • Open iPad Settings > Privacy & Security > Analytics & Improvements > Analytics Data. You will see file names like “JetSam-2023-01-03-083327.ips” (2023-01-03 is the date in the log & 083327 is the time). Ensure you share the recent log file after the crash by looking at the timestamp.
  • Upload the file to (https://assets.adobe.com) and share a link to the file here or via DM.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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