• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

The situation of my cloud document disappearing.

New Here ,
Nov 07, 2023 Nov 07, 2023

Copy link to clipboard

Copied

"I am designing an illustrated book in the Adobe Fresco iPad application. I spent a long time on it and saved it in the cloud storage, but it suddenly disappeared and appears as an old version. I worked on the drawing for a long time and completed the project. It is also showing as saved in the cloud documents. I can't understand why it suddenly disappeared. What should I do?"

TOPICS
Device , Import , Layers , Performance

Views

50

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 13, 2023 Dec 13, 2023

Copy link to clipboard

Copied

LATEST

Hi Burak33455088em34,

 

I'm sorry to hear about the situation you're facing with your illustrated book project in Adobe Fresco. I understand how important your work is, and I'm here to help you.

Here are a few steps you can take to investigate and potentially recover your project:

  • Check Adobe Creative Cloud Assets: Visit https://assets.adobe.com/cloud-documents to see if your cloud document is listed there. Sometimes, it might not have synced properly, and checking online can provide clarity.

  • Review Document History: Adobe Creative Cloud keeps a history of your cloud documents. You can review and revert to previous versions if needed. Follow the steps outlined in this article: https://helpx.adobe.com/creative-cloud/help/open-revert-cloud-document-version.html.

  • Sync and Network Issues: Ensure that your iPad is connected to a stable network and that Adobe Fresco is allowed to sync in the background. It's possible that a sync issue or a network fault could have contributed to the problem.

 

If you're still unable to locate your latest work after checking these steps, please contact technical support (https://helpx.adobe.com/contact.html?rghtup=autoOpen ) to explore additional options to recover your project. I apologize for any inconvenience this may have caused, and I appreciate your patience.

 

Best regards,

Anshul Saini

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines