Unstable Fresco - losing hours of work

Report · Jun 12, 2024

After 3 hours I closed the ipad cover and went to make coffee. On return found the portrait mode has changed to landscape. This happens annoyingly routinely, so I exited and re-opened. All the layers are blank. Closed and reopened - nothing recovered.

Went to cloud and took an older version that looked ok on thumbscale but all the layers are blank.

Version 5.6.0

Report · Jun 27, 2024

Hello @Agha5DF0,

Sorry to hear about your experience. Would you mind sharing a link to the file you're having trouble with (https://adobe.ly/3RLf31s) and the crash report so that we can investigate this further:

Open iPad Settings > Privacy & Security > Analytics & Improvements > Analytics Data. You will see file names like “JetSam-2023-01-03-083327.ips” (2023-01-03 is the date in the log & 083327 is the time). Ensure you share the recent log file after the crash by looking at the timestamp.
Upload the file to (https://adobe.ly/3VZeUtv) and share a link to the file here or via DM.

Note: While sharing, please change the link to Public and enable the option to Save a Copy under Link Settings.

Looking forward to hearing from you.

Thanks,

Anubhav