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H
hannos5720586
Participant
November 10, 2019
Answered

Adobe Fresco crashing while clicking on the brush size.

  • November 10, 2019
  • 4 replies
  • 2825 views

I'd love to work with the new Adobe Fresco but when I try to click on the brush size button it just crashes... everytime.
I'm currently working on a SurfaceBook 2 with 16gb ram and a gtx 1060, is anyone else having this problem?

 

If anyone has a solution please tell me, thanks.

 

{Renamed by MOD}

Correct answer Rohit Guglani

Hello HannoStevens & Monstro,

 

We need your help in validating the workaround for this issue. Kindly check this and share if this fixes the issue for you. Here are the steps:

 

1. Open GeForce Experience
2. Go to Settings -> General

3. Toggle the setting In-Game Overlay to Disable

 

 

Let us know if this fixes the issue for you. 

 

Thanks,

Rohit

 

4 replies

L
Lawrence R
Known Participant
November 16, 2021

Hi all I use fresco V3.1 on super powerfull Desktop with tablet as soon as I touch the live brush flow it just crashes, I also use it on my laptop I have 20gig ram and the same thing happens...

To all with only 8 gig sorry but this app is very memory hungry so I'm not suprised it won't load come on Adobe apps with less ram usage remove the fancy unused parts of your apps or you will end up losing the pros among us... Why do you need motion graphics on a drawing and painting app ? get the basics right before the fancy stuff... those out there whom want motion graphics use After affects !!!!

Rohit Guglani
Adobe Employee
Rohit GuglaniCorrect answer
Adobe Employee
November 19, 2019

Hello HannoStevens & Monstro,

 

We need your help in validating the workaround for this issue. Kindly check this and share if this fixes the issue for you. Here are the steps:

 

1. Open GeForce Experience
2. Go to Settings -> General

3. Toggle the setting In-Game Overlay to Disable

 

 

Let us know if this fixes the issue for you. 

 

Thanks,

Rohit

 

    R
    realistic_fun0D4A
    Participant
    November 19, 2019

    Hi Rohit,

     

    This is fixes the issues. No more crash for me.

     

    Thanks for the fast resolution of this issue !

      Rohit Guglani
      Adobe Employee
      Rohit Guglani
      Adobe Employee
      November 19, 2019

      Thanks a lot for quick confirmation. This is helpful. We are looking into the root cause of this problem. 

       

      Regards,

      Rohit

      R
      realistic_fun0D4A
      Participant
      November 12, 2019

      I have the same problem with pixel brush and eraser. I have test different pixel brush and Fresco crash no matter the brush I use.


      I'm also on Surface Book 2 with 16GB ram and gtx 1060. I send crash report every time Fresco crash but it's kinda problematic when you want to work on this apps.

      Thanks.

        H
        hannos5720586Author
        Participant
        November 12, 2019

        Hi Monstro,

         

        The senior team is going to contact me one of these days about this issue.

        Is it also happening for you when you acces the brush settings?


        Hope this gets resolved pretty soon.

        R
        realistic_fun0D4A
        Participant
        November 12, 2019

        Hi Hanno,

         

        It's also happenning with the brush setting, yes.

         

        I hope too.

        Rohit Guglani
        Adobe Employee
        Rohit Guglani
        Adobe Employee
        November 11, 2019

        Hello HannoStevens,

         

        Thanks for reporting the problem you are encountering. We need few details from you for reproducing this issue at our end:

        1. Is this happening for some specific brush or for all the brushes?

        2. Can you share the language is it English or some other locale?

        3. Kindly submit the Crash report which will help us in analyzing the problem better.

        4. If you can share the snapshot of Fresco before you encounter this issue it would be helpful. 

         

        Thanks,

        Rohit

        H
        hannos5720586Author
        Participant
        November 12, 2019

        Hi,

         

        1. Every time i press that button no matter what brush is selected.

        2. It's in English
        3. I've been doing that since
        4. There's not really much to see my cursor just changes to the default load icon and a couple seconds after Fresco closes.

        Thanks for trying to resolve this.

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