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dayleehop
Participant
December 6, 2019
질문

Adobe Fresco WON't save my progress

  • December 6, 2019
  • 2 답변들
  • 2539 조회

I painted a blob in fresco, then decided to trace white lines on top of it on another layer. The app says it saves to the cloud automatically, so when I hit the Fresco Home Button, it SAYS it is saving, then it takes me back to the Fresco Home screen, showing all my paintings/history. 

HOWEVER, when I click back on that same painting to continue editing it, the previous changes I made are gone! What is the point of saying that you are "Saving Changes" if you really aren't?! Please fix this!

      이 주제는 답변이 닫혔습니다.

      2 답변

      caibarom
      caibarom
      Participant
      July 6, 2021

      So sad that this stills happening.

      I'm using an Ipad 14.5.1 (6th gen).
      I recently open an old drawing that I saved on May 2021 and now 6 pixel layers are gone. The layers are there but there isn't any content or pixels, they are transparent! 😞 



      Sue Garibaldi
      Sue Garibaldi
      Inspiring
      December 6, 2019

      HI Dayleehop. 

       

      I'm really sorry your work isn't being saved. A couple of quick questions:


      What device are you on? If you're on an iPad please message me through the app (tap the gear icon in the upper nav of the Home screen the from the Settings menu About > Report a bug); your device/app information will automatically populate the email. 

      What version of the app are you using?

      Is this happening repeatedly? Or has it happened before? Or is this the first and only time (I know even once is awful)? 

      Had this drawing synced/saved previously? 

       

      Anything additional you can tell me will be helpful. 

       

      Sue. 

       

        T
        TylerTeaTime
        Participant
        February 3, 2020

        I am having the same issue on a Surface Pro 5.  

         

        Working entirely in vector.  Randomly, work I have done will be gone when I reopen the app after syncing.  Additionally, any vector layer that I make earising edits to will not save the edits upon reopening the app.  

        D
        dayleehop작성자
        Participant
        February 4, 2020
        YES! This is exactly what happens to me when I erase on a vector layer (but
        on the 7th Gen iPad)!!! I haven't opened or used Adobe Fresco since I
        started this thread. Will someone tell us if there will be an update to fix
        this soon? Or at least when Adobe illustrator mobile will come to the app
        store?
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