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Hello,
I've wanted to try Fresco so I installed it yesterday but shuts down with no message when "loading document" just after launch.
Fresco is installed in the "programFile>windowsApp" folder unlike Photoshop and such which are in the "programFile>Adobe" folder. Don't know if this could be a problem.
Already tried :
Uninstall-> reinstall
Reboot Surface
Clean registrers
Reload Adobe creativ cloud
Deconnect/Reconnect on Adobe creativ cloud
Updated my windows
Install an older version of Fresco
Checked my Surface memory and the minimum requiredments are fulfilled
I tried following the steps with the log collector but no file is created on my desktop, instead I have the following message
It happens every time I try to re-run. I run it as administator.
And in my windows log this error show up when failing to open fresco :
Chemin d’accès de l’application défaillante : C:\Program Files\WindowsApps\Adobe.Fresco_1.5.0.67_x64__pc75e8sa7ep4e\Fresco.exe
Chemin d’accès du module défaillant: C:\WINDOWS\System32\ucrtbase.dll
Thanks,
Anais
(I posted this message here : https://community.adobe.com/t5/fresco/fresco-is-crashing-while-starting/m-p/11093450?page=1#M2033 but Since it a solved subject i'm not sure someone from support gonna see it)
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have you checked this thread? https://community.adobe.com/t5/fresco/fresco-is-crashing-while-starting/td-p/11062386?page=1
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Yeap, that's were I initially posted my message since I had the same issue (as I told at the end of this thread)
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have you got it to work it yet? i am also wantint to try out fresco
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btw same thing is happening to me