Fresco and Capture - Custom shapes never load

Community Beginner ,
Jul 23, 2020 Jul 23, 2020

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I've been having issues with this since the feature has been introduced and it's really frustrating. Any time I want to incorporate custom shapes that I've made in Adobe Capture, all I get are blank placeholders where the images never load (see attached). It's not that they don't link to the libraries, they just don't load once I open the library for the shapes to appear. 4EC01559-C486-4779-B7CD-3A9E6B0CF1EA.png

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Adobe Community Professional ,
Jul 23, 2020 Jul 23, 2020

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Which device are you using? Some of the images are a little slow to appear, but overall I think it's working for me as intended on an iPad.

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Community Beginner ,
Jul 30, 2020 Jul 30, 2020

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I use an iPad Pro. Some of the capture brushes have loaded, but it's incredibly slow, maybe 20 minutes. 

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Community Beginner ,
Aug 27, 2020 Aug 27, 2020

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Came here to update. The custom shapes never really loaded. Even the ones that did, once I exit the program, they would repeat the same problem. I'm honestly at a lost because when I view the Kyle Webster live demo on these features it seems to be instantaneous and for some reason this is not the case for me. Do I need to just delete and re-install the app?

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Community Beginner ,
Aug 27, 2020 Aug 27, 2020

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alright, I have resolved the issue! Basically, if you have too many library brushes, they won't load. I used the pixel brush manager and turned off the less used brushes and now it works.

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New Here ,
Aug 27, 2020 Aug 27, 2020

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I have the exact same issue. I turned off most of my brushes from the manager and it worked once (thanks for the tip!), but after I added a new shape from Capture I'm back where I started.

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