Stupid app just reverted my file to an older state and lost all my work

Forum|Forum|5 years ago
September 11, 2020
2 replies
694 views

I was working on a drawing for several hours. Renamed the files. Came back a few hours later and the work is basically what I had 5 hours ago.

Lost all my work.

Absolutely gutted.

i don't get how it reverted to an older state

Syncing & Storage

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D

DaveJCummings

Community Expert

Did the app crash? What device are you using? Any and all information you can give us would help immensely

H

HarriganworksAuthor

Participant

Still furious and dejected after this.

the file did "go away" it reverted to an older state.

more adobe let downs as usual

Sue Garibaldi

Inspiring

Hi Harrigan.

As Dave mentioned, please send us your device details so I can help determine what happened.

You can message me through Fresco's Report A Bug link (tap the gear icon in the upper nav then App Settings > Help > Support > Send Feedback) and your device/app information will automatically populate the email.

Sue.

H

HarriganworksAuthor

Participant

Hi Sue — thanks for responding.

Unfortunately, I can't send a generated report from the device since I used non-device email despite being connected to my CC account.

2020 4th Gen Ipad Pro 12.9 with pencil

238 GB available

+98 GB CC storage
App did not crash

I showed the drawing to my partner.

Renamed the file, set it down, and plugged it in to charge.

Went and cooked dinner — came about approx. 2 hours later and the drawing reverted to a sketch from what was a finished colored drawing.

I was able to save support logs to dropbox if those work?

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