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Adobe acrobast DC full installation failure "This application cannot be installed on this operating system. Setup will now terminate. Please refer to the minimum system requirements at http://www.adobe.com/go/acrobat_system_reqs."

Community Beginner ,
Sep 14, 2015 Sep 14, 2015

Cannot install Adobe Acrobat DC Full on WIndows 7 x64 Professional SP1. Receiving error: "This application cannot be installed on this operating system. Setup will now terminate. Please refer to the minimum system requirements at http://www.adobe.com/go/acrobat_system_reqs."

Tried downloaded using the Alkami manager and direct link. Gives the same error Running as Admin. Adobe site says Windows 7 supported! No current software other then Reader XI is installed.

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correct answers 1 Correct answer

Community Beginner , Sep 14, 2015 Sep 14, 2015

Reading my post says that I DO NOT have any earlier software installed. I have created another user Admin account on the computer and the software did prompt to install. Not sure why my profile would give the above error and not another profile. I assume maybe it could deal with a profile issue since I do use roaming profiles. Using other machines with Adobe Acrobat products could have overwritten my registry entries, maybe?

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Adobe Employee ,
Sep 14, 2015 Sep 14, 2015

Hi,

If the Operating System of your machine is not compatible with  the product you'll get this error see,System requirements | Adobe Acrobat Pro DC, Adobe Acrobat Standard DC

However you if you have a subscription of Acrobat the you can download Acrobat XI pro as well as it is a part of your subscription, Download Adobe Acrobat products | Standard, Pro | DC, XI, Xn

Regards,

Bani

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Community Beginner ,
Sep 14, 2015 Sep 14, 2015
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Thank you for the correct product system requirements link. The error link is absolutely incorrect and I had to originally dig for the specs of the product after I already ordered it to see if Windows 7 x64 software was compatible.

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Sep 14, 2015 Sep 14, 2015

Do check if you have any earlier version of Acrobat installed on the computer.

You might check to see if it is listed in

Windows computer :Programs & Features/Add Remove Programs or

MAC computer:Mac HD > Applications > Utilities > Adobe Installers.

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Community Beginner ,
Sep 14, 2015 Sep 14, 2015

Reading my post says that I DO NOT have any earlier software installed. I have created another user Admin account on the computer and the software did prompt to install. Not sure why my profile would give the above error and not another profile. I assume maybe it could deal with a profile issue since I do use roaming profiles. Using other machines with Adobe Acrobat products could have overwritten my registry entries, maybe?

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines