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Bestraveland
Participant
October 9, 2014
Answered

Adobe Acrobat XI Pro keeps closing second after launching or opening a PDF

  • October 9, 2014
  • 2 replies
  • 7079 views

I was using the trial version and was was having an issue with the program closing after about 10 seconds, prior to it closing the program works just fine, I have windows 7 with SP1 and have uninstalled and reinstalled Acrobat about 10x now trying all the troubleshooting steps I could find including doing all updates and even running the registry cleaning uninstaller and re-installing the program. Spent hours on it and recently upgraded to paid version hoping it would fix it but no such luck, please help.

    This topic has been closed for replies.
    Correct answer A_Kubba

    Hi,

    Please go to Program File* 86-Common File-Adobe-SLCache Rename the SLCache to Old SLCache

    Program Data-Adobe-SLStore- Rename the SLStore to Old SLStore.

    Then Right click on the application and Run it as an Admin.

    Check if this helps or not.

    Thank You

    Arjun

    2 replies

    M
    MarcieSchanfish
    Participant
    January 22, 2020

    I cannot find any file by this name.  I need help with this please.  A great deal of my work is in PDF files and I cannot keep them open on my desktop or my iPad.  

    A_Kubba
    A_KubbaCorrect answer
    Participating Frequently
    October 9, 2014

    Hi,

    Please go to Program File* 86-Common File-Adobe-SLCache Rename the SLCache to Old SLCache

    Program Data-Adobe-SLStore- Rename the SLStore to Old SLStore.

    Then Right click on the application and Run it as an Admin.

    Check if this helps or not.

    Thank You

    Arjun

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