Adobe Application Manager Confusion

[togglemedia]

The first time I launch the CS6 Creative Cloud Adobe Application Manager, it asks me to install apps. If after I install an app, then quit AAM, then relaunch it, it checks for updates for apps that are already installed. But I am no longer able to install NEW apps from it. Where now do I go to install new apps, as opposed to checking for updates. Either it's confused or I am.

[Sharath_Pulukkool · Accepted solution]

At first download the Adobe applciation manager manually from the locations:

Mac:  http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=4774&fileID= 4438

Windows:  http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=4773&fileID= 4437

Later If you are still facing issue. Rename Media_db, pdb and OOBE folder.

The path for the above files will be:

1: OOBE

Windows: C>Program files or Program files(x86)>Common files>Adobe>OOBE and rename the OOBE folder to like (OOBEold).

Mac OS X : Macintosh HD>Library>Applciation support>Adobe>OOBE .

Note: The library will be hidden in Mac OS X version 10.7 and later you can access the hidden library ie the root library by In the Finder, choose Go > Go To Folder.

In the Go To Folder dialog, type ~/Library and click Go to access the hidden library.

2:Location of Media_db, pdb files.

Windows: C>Program files or Program files(x86)>Common files>Adobe>Caps

Mac OS X : Macintosh HD>Library>Applciation support>Adobe>Caps.

After renaming OOBE, Media_db, pdb files  run the Application manager which was downloaded and if the issue still persists then:

Create a new Administartor account and the restart the computer and log in back to the created new admin account , log in to CCm account and then try it will work.

If you still have queries regarding Creative Cloud installation and setup, you  can contact support using the below link.

http://helpx.adobe.com/contact/

1) Choose 'Creative Cloud' from the field 'Select Your Adobe Product'

2) Choose the option " Download, installing and setting up" from drop down menu for the option ' Tell us what you need help with?'