Adobe Portfolio says that I have a free trial? Help!

[maroeskav30308620]

Hi guys,

I have a problem: I can't publish my portfolio website.

First of all I have a subscription for Creative Cloud Student & Teacher Edition. All my applications of Adobe don't give the message that I've a free trial, except Adobe Portfolio.

This is the message when I want to publish my portfolio:

And this is the menu of my domain name in Adobe Portfolio:

I don't want to buy an another subscription, because then I pay double.

All answers are welcome!

Thanks,

Maroeska

[John T Smith · Accepted solution]

Does your Cloud subscription properly show on your account page?

https://www.adobe.com/account.html for subscriptions on your Adobe page

If you have more than one email, are you sure you are using the correct Adobe ID?

.

If yes

Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account

-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

.

If no

This is a public forum, not Adobe support... you need Adobe staff to help

Adobe contact information - https://helpx.adobe.com/contact/support.html

Chat/Phone: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

-Select your product and what you need help with

-Click on the blue box "Still need help? Contact us"

[Ani*Adobe]

Hi there,

Please raise a new request here - https://help.myportfolio.com/hc/en-us/requests/new?ticket_form_id=177168

^Ani

[bradleyprinting]

Hi guys,

I've done everything you all have said to do and I'm having the same issue as Maroeska was having.  Can this be solved without a hassle or am I just that confused.

Thanks

Patrick

[Ani*Adobe]

Hi there,

Have you raised a ticket on the URL above? Please provide the ticket number and I'd look into it.

^Ani

[bradleyprinting]

Ani,

No I haven't but I will do that, thanks for the information.

Patrick

[maroeskav30308620]

I got an e-mail from Adobe portfolio and there’s a bug in Adobe's billing system in which student/teacher versions show up as regular, trial-level accounts on the Portfolio backend. For now I got a promotion from Adobe Portfolio and they are trying to fix the probleM (hopefully within a year)!

f you have the same problem as I had, I recommend you to contact Adobe Portfolio. 

[bradleyprinting]

Thanks Maroeskav,

I've sent in a ticket to them but haven't heard anything just yet, so I'll try why you said.