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Can't open the application because it is not supported?

New Here ,
Aug 09, 2013 Aug 09, 2013

I tried to download photo shop but after it was downloaded and tried to open it, it said "You can’t open the application “Adobe Photoshop CC” because it’s not supported on this type of Mac." Can someone please help?

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Creative Cloud
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correct answers 1 Correct answer

Adobe Employee , Aug 09, 2013 Aug 09, 2013

Hi steverl1,

This error message means that Photoshop CC you have is not compatible with your Mac.

You can check the system requirements from this link

http://helpx.adobe.com/x-productkb/policy-pricing/system-requirements-photoshop.html

If your mac has a core duo processor then it will not support 64-bit apps the processor for your Mac should be core 2 duo.

http://support.apple.com/kb/ht3696

Thanks

Kapil

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Adobe Employee ,
Aug 09, 2013 Aug 09, 2013

Hi steverl1,

This error message means that Photoshop CC you have is not compatible with your Mac.

You can check the system requirements from this link

http://helpx.adobe.com/x-productkb/policy-pricing/system-requirements-photoshop.html

If your mac has a core duo processor then it will not support 64-bit apps the processor for your Mac should be core 2 duo.

http://support.apple.com/kb/ht3696

Thanks

Kapil

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New Here ,
Aug 12, 2013 Aug 12, 2013

I tried to download Premiere Pro trial but received an announcement about missing support for my MacBook Pro. I've got Max OS X v10.7.5, Intel Core i7, 8 GB... but the hard drive is 5400 RPM. - Can it really be so that I will no be able to download and use Creative Cloud because of the rotational rate even though my computer otherwise meets the requirements?! Is the hard drive speed so crucial?

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Adobe Employee ,
Aug 12, 2013 Aug 12, 2013
LATEST

Equ for video production the speed of your storage media is vital.  You can find the system requirements for Premiere Pro CC at http://www.adobe.com/products/premiere/tech-specs.html.

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