can't uninstall applications manager - fix host file

[aakozy]

Trying to uninstall all my adobe products (so I can do a clean reinstall). I ran all the uninstalls along with the creative cloud cleaner tool, but I can't seem to get rid of the application manager files. The tool won't clean: "Fix Host File".

[AkanchhaS · Accepted solution]

‌Hi,

If you are unable to uninstall application through cleaner tool, please try steps mentioned below-

Reset the hosts file:

Note: You may have to disable you security software to modify your hosts file.

Windows

1. Choose Start > Run, type %systemroot% \system32\drivers\etc, and then press Enter.
2. Right-click the hosts file and select Open. Select Notepad for the application to open the hosts file.
3. Back up the hosts file: Choose File > Save As, save the file as hosts.backup, and then click OK.
4. Search the hosts file for entries that reference activate.adobe.com (for example, 127.0.0.1 activate.adobe.com) and delete these entries.
5. Save and close the file.

Mac OSLog in as an administrator to edit the hosts file in Mac OS.

1. In a Finder window, choose Go > Go To Folder.
2. Type /etc.
3. Select the hosts file and open it.
4. Back up the hosts file: Choose File > Save As, save the file as hosts.backup, and then click OK.
5. Search the hosts file for entries that reference activate.adobe.com (for example, 127.0.0.1 activate.adobe.com) and delete these entries.
6. Save and close the file.

After trying this run cleaner tool again.

Let us know if this will help!

Regards,

Akanchha

[Freorge]

Hi, I'm running Mac OS X 10.11.6 and I'm running into the same problem where the host file still appears to be modified. I've tried the steps you've provided and the issue persists, how can I fix it?

[Siegfried Stöbich]

I'm also having the same problem, fixed the hosts file, but still won't remove it in the cleanup app?

[Abambo]

You do not state your OS!

[Siegfried Stöbich]

macOS High Sierra 10.13.6

[Abambo]

OK, there seams nobody willing to take on! Did you solve your problem?

I do not have a MacOS device, so I'm not quite qualified to help.

[hawkra]

@Abambo

Currently running macOS Catalia V 10.15.1

I have gone through every possible step in attempt to remove this 'Fix Host File' including completely reseting my hosts file to default settings.  The Adobe Createive Cloud Cleaner Tool simply says '0' entries were fixed and the Fix Host File remains.  There is no solution to this problem currently.

[HeadQuarter]

Exactly the same problem for me.  Cant fix the host and cant find the fodler when I type /etc.

Cant install Adobe Suit anymore. Cant work for my client.. 

Need an answer asap. 
Thanks

Mac OSCatalina 10.15.1 

[nigelm65290557]

hi, ive tried this & cant find any adobe entries, just the standard hosts file.

[simonb46455348]

I have the same problem. It can't fix hosts file I'm on OS X 10.11.3

[NewETown]

I also have no adobe references in my hosts file and have been unable to reinstall creative cloud for some time. Any help would be greatly appreciated, I don't want to have to lose all of my work and switch to Sketch.

[riccardoz]

I Have the same problem. Can't fix the host file

[jolmcn]

I'm also having the same problem, fixed the hosts file, but still won't remove it in the cleanup app?

[Juan C Walls]

Same problem here. My host file has no adobe references but I still receive the warning

[jennifera3174364]

Same problem as well. Help!

[bernieb52958247]

Try cleaning the hosts file as the guide says. Run the tool will say "Fixed 0 Entries" then restart. Once i did that it worked for me. Good luck.

[geoz17910692]

Hi! Nothings shows up when typing /etc.

Any help with that?

[cinemascene]

it's :  /etc and not etc.

but for me it's either the same problem , there is no entrie for activate.adobe  and always the fix host file remaining

[dec33641434]

same issue with macOS High Sierra 10.13.6

[Siegfried Stöbich]

Hello, I came across the mistake by accident. There were two other Mac registered with Adobe Cloud and that should have caused the error with me. When I logged off the other Mac's at Adobe and logged in again with my iMac (with a restart of the Mac), everything worked again. I hope I could help. LG. Sigi

[Pancha Kibernum]

Doesnt work

[Pedro5CA7]

eu digitei ( / etc ) e não apareceu o arquivo host 

[Punith5CF5]

I'm running MacOS BigSur and i have a problem where host file isnt getting cleaned up even after processing your method to fix the issue. 

[조혜진98C6]

Me too..My mac is BigSur as well. Nobody can fix this problem? It drive me crazy AHHHHHHHH