CC Libraries not syncing problem - My solution

[troyo28592990]

I frustratingly spent several hours trying to get my CC Libraries to appear yesterday but was always greeted with the initialization error.

After following Adobe's recommendations here...

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-libraries-panel-doesn-t-load-in-desktop-pro...

...and uninstalling, reinstalling, booting and rebooting, nothing worked.

But I eventually found a solution that worked for me:

1. Make sure to quit any individual CC applications (I think Adobe CC was still running)

2. I turned off all network connections (wired and wireless)

3. I started the Adobe apps that I wanted to use

4. Libraries appeared

5. I turned on my network connections

Don't know if this will work for everyone but thought I'd share to help the community. As a long time customer, I find it very frustrating. And seeing past cries for help, I realize I'm not the only one.

[edwardj32898734]

I've had a lot of bad luck with all the syncing features also. Differences in size between what's on my computer and what's in the cloud, yet it says 100% sync. Errors during sync, that when I just simply restart the same sync batch, those errors disappear and new ones arise, until eventually it all syncs... very frustrating indeed.

I've asked for help on the issue, no responses. Very frustrating!

I will try your solution next time.

E

[David__B]

Thanks for sharing your solution Troy. That is definitely strange that that would have worked. The libraries panel is dependent on the internet connectivity to load and keep the content within the library panel up to date. I'm not sure why temporarily disabling and re-enabling it would help, but will remember this and suggest it as something for other to try too.

[troyo28592990]

Back again with the same issue. This time none of the solutions have worked. Not sure what else to do.

I have noticed that if I login on my Mac, Libraries load fine. It seems to be an issue with the Windows version of CC

[G&F Productions Inc]

Having the same issue and still not working.

[dchateau_2749]

Thanks Troy. The suggested Adobe solutions didn't work for me so I tried your method and disconnected from our network and turned off my wi-fi. My CC Libraries are appearing now in most of the applications. I'm still getting an error message in Indesign but I'm confident I'll get that one to work as well.

David

[NRTrujillo]

I've googled and tried several fixes but this was relatively easy and worked for me. Thanks!!

[kglad]

this is the updated library sync fail fix:

update your os and cc desktop app and then restart your computer. 

if that fails, and you have a mac, grant disc access to your cc desktop app - system preferences > security & privacy > privacy > full disk access > cc desktop app (in the midst of this step if you see an alert about granting cc libraries disk access, allow it and you're dont)

if that fails proceed to the following steps: 

1. quit all Adobe related products
2. kill all the CCLibraries processes in task manager (win)/activity montor (mac).
3. Delete all folders that start with “CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx” in this location*
4. Follow the steps of Solution 2 in this article: https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html 

*

WIN: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions

MAC: Macintosh HD⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨Adobe⁩ ▸ ⁨CEP⁩ -> extensions 

[Gavin at MRP]

Hooray! This worked for me!

[Gavin at MRP]

I spoke too soon. It's stopped syncing again … and none of these solutions are working.

[kglad]

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

[Gavin at MRP]

I'm on a Mac, running the latest macOS (Sonoma) and I tried your first step on here and it fixed the sync error in the Creative Cloud app …

 … but it didn't fix the sync error in InDesign …

 To be honest, I'm hesititant to do the next step, which involves the complete uninstall of all Adobe apps, including preferences. That's rather drastic and time consuming.

[Larissa35948019v1h5]

Hey! I've been struggling with the same problem and this link helped (although it took me a good while to find it):

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html  

It happens my problem was my computer's firewall, once I paused It, I could access CC normally and libraries were synced. 

Hope it helps!

[kglad]

@Larissa35948019v1h5 

unfortunately, step 1 has a link that leads to a 503 (service temporarily unavailable error) page.  and it's been temporarily unavailable for weeks.

[Larissa35948019v1h5]

Same here! But try Solution 1 - Step 2, those links are working. 

[kglad]

@Larissa35948019v1h5 

this https://ims-na1.adobelogin.com/renga-idprovider/resources/img/logos.png works for you?

[Larissa35948019v1h5]

No, that's why I recommended you moving foward to Step 2. 

[kglad]

ok

[halakarp81108744]

Thank you SO much.  This worked for me on my Mac!  So frustrating!