CC library invite issue

[leoedmonds]

Hi,

Just wondering if anyone else is having an issue adding people to the CC libraries? It lets me add one email and then doesn't allow me to add anymore until i've logged out and back in again? Seems like a bug, but when you need to add around 40 people its a bit of a pain.

Would be really grateful if anyone is able to help me with this? Have been talking to Adobe for the past month and they don't seem to be able to help in the slightest.

Cheers.

[kglad]

did you try with both the cc desktop app and the cc website?

Collaborate on folders and libraries from Creative Cloud account

[leoedmonds]

Hi kglad,

Yeah i've tried both but don't seem to be having any luck?

[kglad]

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

[leoedmonds]

Hi Kglad,

Already tried speaking to adobe support but am not getting anywhere. Could it be a bug?

[kglad]

it's more likely to be some local problem that's restricting network communication.

[leoedmonds]

Have tried it on various machines across various accounts within my organisation and it still has the same issue.

[kglad]

exactly.  try it without a firewall blocking your communication.

[leoedmonds]

Hi kglad, have already done this. Have also tried it on machines outside of the organisation as well With no luck.