CC = No Internet Connection ERROR!!!

Report · Oct 31, 2013

I have exactly the same error as mentioned in this thread; http://forums.adobe.com/message/5420420

However, I am not a company behind a friewall or anything. I am just a normal Internet user.

I have no idea what any of those links the Adobe team suggest we forward onto the IT department mean. I don't have an IT department. I AM the IT department and everything else is working fine. I am clearly connected to the Internet, hence this message, and Google searches that led me to this thread etc.. but Creative Cloud says I am not and therefore I am stuck not being able to do a critical update to a project.

Can someone please advise what I am meant to do? None of the previous threads make any sense to me. I repeat, I am just a lone freelancer, working from home, no company firewall, no IT department, or anything. The Internet works fine for everything else just not CC and at 2am right in the middle of a project and about 6 hours before a deadline I can't update the software I need to so that I can complete my job.

Coincidentally the update I need to do is a complete install of Lightroom because I have found it it can't read Nikon RAW files. Again, Adobe claim it's not their probem. Well, from a paying customers point of view hear this;

If I can connect to the Internet and your software says I can't then it's clearly YOUR SOFTWARE PROBLEM!

If I buy software that's meant to read RAW and then Adobe says it can't read a certain type then it's clearly YOUR SOFTWARE PROBLEM.

Not good Adobe. Some of the questions about this problem go back well over 6 months and here I am sat asking for help. Not good at all. I guess I will sit here and hope someone can help me via a response on an Internet forum but I have a feeling I'd be better off spending the time emailing (via my working Internet connection) my client and hope they understand when I tell them the project is not going to be ready in time because there is an ERROR on Adobe's part. Good stuff hey? Maybe you can give me a official Adobe quote so I can include that in the email and show my client I an not bs'ing them and that it's really not my problem but is in fact Adobe's although Adobe say it's mine... even though there is never a problem taking my money hey?

Please advise how I fix ASAP.

Thank you.

Report · Nov 01, 2013

Screenname_abc please see Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html which covers several common solutions for the error which you are experiencing.

Report · Apr 12, 2014

It might help some other people...

Today a STORM hit our village and because of a lightning, mains power went off for a minute or two. That means internet connection too. I was working on UPS until power returned. Result was the CC was unable to connect after internet was re-established, with error as you describe. Restarting PC was not a solution. While CC on my laptop worked ok.

Than I switced off my antivirus software (F-secure) and CC connected instantly. For some reason firewall settings changed, so Creative Cloud was forbidden to connect under FW. Until I manually allowed creative cloud to connect to internet in my firewall settings, it din't worked.

I'm angry on CC for this fact(s):

- whenever working something seriously there will be some maintenance needed (a week go was "signed out" error)

- there will be for shure some minor changes under the hood of software, making fools out of us, not knowing why SW works aukward

- every second day CC can not sync my files (red triangle), some of them it does, some of them it does not (mostly Premiere project autosave files)

- every second day when I need something out of CC app, I must SIGN IN again; It just signs out for no reason; I'm sick of constantly singning-in every day.

- CC is so fragile app as a butter biscuit, yet it has all the power over whole Adobe software you might want to use.

This sucks!