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Creative Cloud Desktop app won't open

katriana
New Here ,
Sep 05, 2017 Sep 05, 2017

I recently installed the Creative Cloud desktop app, but it doesn't seem to be working. Every time I try to open it, a blank page shows up. I've uninstalled the app, shut down my laptop, reinstalled, but nothing seems to work. Are there any other solutions?

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Creative Cloud
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correct answers 1 Correct answer

Sheena Kaul Adobe Employee
Adobe Employee , Sep 06, 2017 Sep 06, 2017

Hi Karmary,

I believe you are referring to the blank white window of CC desktop app.

Please refer to the threads below where this issue has been addressed:

creative cloud is blank window why?

Cloud Desktop App is blank?

New Creative Cloud App unusable: it's blank!

Re: Creative Cloud app opening blank

Regards,

Sheena

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replies 3 Replies 3
latest latest Jump to latest reply
kglad Community Expert
Community Expert ,
Sep 05, 2017 Sep 05, 2017

Blank white screen at sign-in | Adobe Creative Cloud Packager

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stevienk9999575
Explorer ,
Sep 05, 2017 Sep 05, 2017

Hi Katriana,

do you get any error code?

try this links:

Use the Creative Cloud Cleaner Tool to solve installation problems

Troubleshoot Adobe Creative Cloud download and install issues

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Sheena Kaul Adobe Employee
Adobe Employee ,
Sep 06, 2017 Sep 06, 2017
LATEST

Hi Karmary,

I believe you are referring to the blank white window of CC desktop app.

Please refer to the threads below where this issue has been addressed:

creative cloud is blank window why?

Cloud Desktop App is blank?

New Creative Cloud App unusable: it's blank!

Re: Creative Cloud app opening blank

Regards,

Sheena

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Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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Resources
Creative Cloud Desktop application
What is Creative Cloud?
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Download Adobe Creative Cloud apps
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Enable/Disable auto-update CC apps
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Uninstall Creative Cloud app
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Manage Your Plan
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Common Questions / FAQ
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Troubleshooting
Getting error while downloading/installing/updating?
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CC still shows trial after purchase?
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Unable to reach Adobe Servers?
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Difficulties signing in
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Install appears stuck or frozen?
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Creative Cloud sync related questions
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Creative Cloud Resources
Creative Cloud System Requirements
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Creative Cloud User Guide
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Adobe Help Center
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Creative Cloud Web
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Services Status Page
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Collaboration through CC apps
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