Creative Cloud Error Loop on MacBook Pro

[johnmcgrann]

I have a recurring error with Creative Cloud on my MacBook Pro.  I am unable to launch it, due to an error.

I downloaded and attempted to reinstall Creative Cloud, but get the exact same error during installation.  I was then somehow instructed to download the Application Manager, which I did.  When I attempt to install that, I get another error message (below), and am instructed to install the Support Advisor.  But the page I'm directed to to download the Support Advisor informs me that it's discontinued.  Please help.

[kglad]

start at the top and work your way down applying applicable fixes until your problem is resolved.

if cc (win):  https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html

if, your error is:

"Installer failed to initialize. File not found." or "Installer failed to initialize. This could be due to missing files."

first, rename OOBE Folder to OOBE.old.

to find OOBE:

64 bit win OS: Program Files x86\Common Files\Adobe\OOBE

32 bit win OS: Program Files \Common Files\Adobe\OOBE

mac os: HD>library>application support>adobe>caps

mac os: USER>library>application support>adobe>OOB

if that fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.

if you're using a dvd to install:

copy the disc contents to a desktop directory and install from that directory.

if you're using a mac:

1. Try to Create a new user account in Mac with Administrator Priviledges.

2. Login to the New user, Navigate to Mac HD> Application> Utilities> Adobe Installer folder, Locate products like Adobe Reader, Adobe Flash, Adobe Air and un-install them

3. Navigate to User Library> Application Support> Adobe and move Adobe to Trash.

4. Navigate to Mac HD> Library> Application Support> Adobe and move Adobe to Trash.

5. Start the installation again.

if everything applicable above fails, check your installation logs:

http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html

[johnmcgrann]

I've done everything except for "check your installation logs", because I'm not sure what to do there.  I did try to "inspect install logs automatically" but wound up getting a 404 error here:

https://helpx.adobe.com/creative-suite/kb/support-advisor-install-troubleshooting-app.html

Before trying this step, it appeared I might have had some success with a reinstall of CC, but then in the end I got this result:

Downloading Creative Cloud as the blue bar suggests only resumes the endless cycle.

[kglad]

uninstall everything cc including the cc desktop app, clean per Use the Adobe Creative Cloud Cleaner Tool to solve installation problems, restart your computer and then reinstall the cc desktop app, Download Adobe Creative Cloud apps | Free Adobe CC trial

[johnmcgrann]

I might be getting closer.

It appears that I was able to successfully remove all CC applications and reinstall and sign in to Creative Cloud.  When it launches, however, I get this message, and am unable to download and install any applications:

One thing I've also noticed is that I still have previous versions of Lightroom (Lightroom 5) and Adobe Reader (10.1.1.[something]) installed, that I've been unable to successfully uninstall.  Could those be the source of the incompatibility problem?

Also, I searched for the Creative Cloud Cleaner Tool.log and didn't find it under users/[username] - would that be helpful to find?

[kglad]

sign out of your cc desktop app,  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

make sure hidden files are visible (google your os if you don't understand)

Remove the OPM.db file

    Mac OS: You can locate the OPM.db file in the \User\<user name>\Library\Application Support\Adobe\OOBE folder.

    Windows: You can locate the OPM.db file in the \Users\<user name>\AppData\Local\Adobe\OOBE folder.

then sign back in to your cc desktop application using the same adobe id used to pay for your subscription

[johnmcgrann]

That eliminated the first error, and I now have this on the Apps tab of CC:

[kglad]

create a new user account per Update Failed: Please close all instances of Adobe Application Manager to continue

[johnmcgrann]

This didn't work.  I logged out of CC on my primary user account, and quit. 

Then I created a new user, logged in to that user, launched CC, and entered my Adobe login credentials.  I got this error:

[kglad]

Creative Cloud - Download error - stubborn error